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Clinical Service Representative

2 months ago

Farmington, Michigan, United States Beaumont Urgent Care Full time
Job Summary

We are seeking a highly skilled and compassionate Clinical Service Representative to join our team at Beaumont Urgent Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced urgent care environment.

Key Responsibilities:

  • Prepare patients for and assist with examination and/or treatment
  • Perform triage and obtain vital signs
  • Obtain and timely and accurately document patient history in Electronic Medical Record (EMR)
  • Collect and maintain all patient and business documents while always maintaining confidentiality
  • Collect routine laboratory specimens including phlebotomy, urinalysis and/or oral swabs
  • Administer medications and non-intravenous injections (intramuscular, subcutaneous and/or intradermal)
  • Perform splinting when needed/directed
  • Perform various other clinical, aseptic and/or basic laboratory procedures
  • Document within Electronic Medical Record (EMR) all medical interventions timely and accurately
  • Understand and enforce standard health care regulatory requirements
  • Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers
  • Always ensure HIPAA and OSHA compliance
  • Perform office procedures including all general administrative duties; ability to operate all office medical equipment
  • Required to travel to various locations as needed based on staffing and volume
  • Other duties as assigned

Requirements:

  • Successful completion of a MA or EMT program from an accredited institution or
  • Posses a valid MA, CMA, RMA or EMT Certification or
  • Two years of relevant healthcare experience; urgent care or emergency department
  • Willing to train new, stellar graduates
  • Must be proficient in injections

Preferred Qualifications:

  • Knowledge of clinical procedures, medical anatomy, and physiology