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Customer Service Representative

2 months ago

Farmington Hills, Michigan, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients, and contributing to the success of our storage facilities.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Storage Unit Management: Conduct daily storage unit inspections, confirm inventory, and ensure spaces are ready for rent.
  • Cash Handling: Audit cash drawers, make bank deposits, and maintain accurate financial records.
  • Communication: Maintain open communication with customers, colleagues, and management to ensure seamless operations.
  • Physical Requirements: Ability to transport, lift, and move items weighing up to 35 pounds, as well as spend up to 50% of time in outdoor environments.
Requirements
  • Experience: Previous customer service experience in a sales environment, such as retail, restaurant, or fast food.
  • Transportation: Valid driver's license and reliable vehicle for travel between work locations and other business-related tasks.
What We Offer
  • Competitive Pay: Earn $15.50 per hour.
  • Benefits: Total Rewards package, including medical, dental, vision, 401k with match, paid time off, sick time, and flex spending.
  • Opportunities for Growth: Performance-based bonuses and opportunities for career advancement.
  • Company Culture: A supportive and inclusive work environment, recognized as a Great Place to Work by the Great Place to Work Institute.