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Client Engagement Specialist

2 months ago

Washington, Washington, D.C., United States Tuckernuck Full time
Position Overview

We are seeking a dedicated Client Engagement Specialist to enhance our Customer Experience team. The ideal candidate is a passionate advocate for the Tuckernuck brand, committed to fostering customer relationships and providing exceptional support to ensure satisfaction. As a key member of our team, you will represent our company and our customers, addressing any challenges that may arise.

Core Responsibilities

  • Establish and nurture customer relationships while delivering outstanding support through various communication channels.
  • Efficiently resolve customer issues related to orders, transactions, and experiences that may not go as planned.
  • Innovate and propose strategies to enhance each customer's experience, presenting ideas to the team for implementation.
  • Become proficient in our internal systems to effectively manage orders and respond to customer inquiries.
  • Gain in-depth knowledge of our products to provide style recommendations and assist customers in finding the right items for their needs.
  • Familiarize yourself with our style guide to offer tailored advice for different occasions and preferences.
  • Understand the backend of our website and utilize any external systems that may assist in customer service.
  • Provide valuable insights regarding customer needs to various departments, including marketing and merchandising.

Minimum Qualifications

  • 1-2 years of relevant experience in customer service or a related field.

Knowledge/Skills/Abilities

  • Strong interest in operations and logistics.
  • Excellent written and verbal communication skills.
  • Empathy, enthusiasm, and a positive attitude.
  • Collaborative team player willing to assist other departments.
  • Genuine passion for the Tuckernuck brand.
  • Exceptional organizational abilities.
  • Strong problem-solving capabilities.
  • Proactive mindset; able to identify issues and propose solutions.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Desire to learn and grow continuously.
  • Entrepreneurial spirit and drive.

Core Values

The successful candidate will embody the core values that motivate the Tuckernuck team:

  • Teamwork Makes the Dream Work
  • Find the Fun
  • Stay Authentic
  • Respect
  • Entrepreneurial Spirit
  • Start Strong & Finish Strong
  • Have Courage

Tuckernuck is committed to equal opportunity employment and makes decisions based on merit. We prohibit discrimination based on various characteristics and offer reasonable accommodations for individuals with disabilities throughout the hiring process.