Reservations Specialist
6 days ago
About Sonder
Sonder is a leading hospitality company that is revolutionizing the way people experience travel and life. With a portfolio of thousands of beautifully designed spaces, Sonder is committed to delivering a unique and consistent experience to its guests.
Job Summary
We are seeking a highly motivated and customer-focused Reservations Specialist to join our Central Guest Services team. As a Reservations Specialist, you will be the first point of contact for guests who are inquiring or ready to book a Sonder space. Your primary responsibility will be to provide exceptional customer service, answer questions, and close sales quickly and efficiently.
Key Responsibilities
- Provide prompt and efficient service to guests, ensuring a seamless and enjoyable experience.
- Answer questions and address concerns related to new bookings, extensions, and other guest inquiries.
- Utilize sales techniques and training to maximize revenue and conversion.
- Work closely with other departments to deliver on Sonder's brand promise and ensure the needs of our guests are met.
- Coordinate with city teams to answer outstanding questions, resolve issues, and provide updates to guests.
- Provide support to the Guest Services Concierge Team to process alterations, pre-booking guest requests, and cancellations.
- Offer additional services such as early-check-in requests, additional amenities, and services as needed.
Requirements
- 2+ years of post-secondary education or commensurate experience.
- 2+ years of reservation or sales experience in a retail, hotel front desk, contact center, or similar environment.
- Proven and demonstrated success in sales.
- Highly motivated individual ready to close each sale and reach targets.
- Personable with excellent communication skills across all platforms.
- Passionate about sales and delivering exceptional customer service.
- Driven by metrics and a desire to be the best.
- Intermediate computer proficiency, quick to learn new platforms, and previous experience with MacOS and Google Suite is an asset.
- Comfortable working independently in a remote environment.
- Must have a quiet work environment with space for a keyboard and two monitors.
What We Offer
- Competitive hourly pay with growth opportunities.
- Health, dental, vision insurance for full-time employees.
- Stock options for all employees, an opportunity to be an owner of a rapidly growing tech-hospitality start-up.
- Comprehensive training, learn about every aspect of the hospitality industry.
- A high-energy, start-up environment with smart, positive coworkers.
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