Reservations Specialist

6 days ago


San Antonio, Texas, United States Sonder Full time

About Sonder

Sonder is a leading hospitality company that is revolutionizing the way people experience travel and life. With a portfolio of thousands of beautifully designed spaces, Sonder is committed to delivering a unique and consistent experience to its guests.

Job Summary

We are seeking a highly motivated and customer-focused Reservations Specialist to join our Central Guest Services team. As a Reservations Specialist, you will be the first point of contact for guests who are inquiring or ready to book a Sonder space. Your primary responsibility will be to provide exceptional customer service, answer questions, and close sales quickly and efficiently.

Key Responsibilities

  • Provide prompt and efficient service to guests, ensuring a seamless and enjoyable experience.
  • Answer questions and address concerns related to new bookings, extensions, and other guest inquiries.
  • Utilize sales techniques and training to maximize revenue and conversion.
  • Work closely with other departments to deliver on Sonder's brand promise and ensure the needs of our guests are met.
  • Coordinate with city teams to answer outstanding questions, resolve issues, and provide updates to guests.
  • Provide support to the Guest Services Concierge Team to process alterations, pre-booking guest requests, and cancellations.
  • Offer additional services such as early-check-in requests, additional amenities, and services as needed.

Requirements

  • 2+ years of post-secondary education or commensurate experience.
  • 2+ years of reservation or sales experience in a retail, hotel front desk, contact center, or similar environment.
  • Proven and demonstrated success in sales.
  • Highly motivated individual ready to close each sale and reach targets.
  • Personable with excellent communication skills across all platforms.
  • Passionate about sales and delivering exceptional customer service.
  • Driven by metrics and a desire to be the best.
  • Intermediate computer proficiency, quick to learn new platforms, and previous experience with MacOS and Google Suite is an asset.
  • Comfortable working independently in a remote environment.
  • Must have a quiet work environment with space for a keyboard and two monitors.

What We Offer

  • Competitive hourly pay with growth opportunities.
  • Health, dental, vision insurance for full-time employees.
  • Stock options for all employees, an opportunity to be an owner of a rapidly growing tech-hospitality start-up.
  • Comprehensive training, learn about every aspect of the hospitality industry.
  • A high-energy, start-up environment with smart, positive coworkers.


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