Sales and Service Manager

3 weeks ago

Chattanooga, Tennessee, United States Knitwell Group Full time
About Us

At Knitwell Group, we're committed to empowering women to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere-from the office to special occasions (and everywhere in between).

Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities.

We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet).


Position Overview
In partnership with the Store Manager, Sales Managers create an engaging and welcoming environment. The Sales Manager cultivates an inclusive culture that provides equitable opportunities and drives Associate and Customer engagement.

The Sales Manager is a role model for creating exceptional customer service and building enduring relationships both internally and externally.

The Sales Manager is responsible for supporting the Store Manager in attracting and building a high-performance team, to create exceptional experiences for our customers that deliver our business objectives.

The Sales Manager supports the appropriate balance of selling vs. operational energy within the store to successfully service the customer, manage payroll, staffing and optimize sales.

Responsibilities/Accountabilities

  • Model sales and service excellence creating a selling culture where all Associates align around the needs of our Customers.
  • Educate, coach & mentor Stylists, Sales Leads and Associates; includes onboarding new talent, sharing product knowledge, wardrobing fashion trends, driving key performance indicators, etc.
  • Drives revenue by proactively managing the Customer experience while effectively performing Manager on Duty responsibilities.
  • Ensures that the Customer remains the top priority while balancing required tasks and overall store operations.
  • Drives results & anticipates Customers' needs while clearly communicating store and individual performance goals to motivate Associates.
  • Coaches Associates 'in the moment' on Customer interactions and performance to maximize productivity and capture Customer opportunities.
  • Supports the store's business strategy and adjusts tactics as needed to effectively reach goals.
  • Clearly communicates company direction to the team.
  • Embraces fashion, understands current market trends and is able to articulate them using Brand interpretations in every Customer interaction. Represents the Brand by adhering to Brand's dress code guidelines.
  • Safeguards keys to the store, performs opening and closing procedures, and assumes PIN and signature privileges for register functions requiring approval.
  • Supports and maintains merchandise flow/freight processes as needed while ensuring proper floorset execution to current Brand visual standards.
  • Utilizes reports to make effective merchandising and styling decisions in line with Brand standards.
  • Leverages tools and takes action to drive operational excellence through Standard Operating Procedures (SOPs).
  • Assists with talent acquisition and Associate development and retention.
  • Works collaboratively with internal and external partners to accomplish assigned tasks.
  • Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
  • Reports to work as scheduled; records time worked accurately by using Brand's Time and Attendance system; remains flexible to the needs of the business.
  • Additional responsibilities as assigned by Store, District, or VP of Stores.

Position Requirements

  • Ability to model Brand appropriate selling behaviors.
  • Strong training and development skills from previous retail related experience.
  • Technology proficient and strong business acumen.
  • Ability to foster team commitment and create a positive, inclusive environment.
  • Ability to take initiative in making decisions on a timely/urgent basis.
  • Ability to organize, delegate, and prioritize assignments and meet deadlines with minimal supervision.
  • Knowledge of visual standards and techniques and ability to implement and maintain within Brand's guidelines.
  • Communicates effectively with Customers, Managers, Business Partners, Store Associates and Peers.
  • Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts.
  • One year of management experience with an additional 2-4 years specialty retail experience preferred.
  • Ability to maneuver around sales floor, stockroom, office, lift up to 30 lbs, and retrieve and stock merchandise with or without a reasonable accommodation.

Location:
Store 1055-Hamilton Place Mall-ANN-Chattanooga, TN 37421

Position Type:
Regular/Full time

Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels.

It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.

We do not discriminate in any of our employment policies and practices.

All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

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