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Strategic Account Manager

2 months ago

Saint Paul, Minnesota, United States Trafera LLC Full time
About Trafera LLC

Trafera LLC is a dynamic and growing company that provides technology solutions to K-12 and higher education institutions, as well as emerging markets in SLED. Our mission is to empower educators and administrators with the tools they need to succeed in an ever-evolving world of digital transformation.

Job Summary

We are seeking a highly skilled Strategic Account Manager to join our team. As a key member of our sales and support team, you will play a pivotal role in enhancing customer engagement and managing customer initiatives. This role demands exceptional project management skills, effective communication, and a proactive customer service approach.

Key Responsibilities
  • Project Management: Conduct weekly meetings to schedule and update projects, track customer interactions, and manage initiatives to successful completion.
  • Customer Support: Offer ongoing support to customers and prospects, addressing their needs and resolving routine issues related to repairs, freight, and shipments.
  • Onsite Engagement: Facilitate and attend onsite meetings to address customer concerns, monitor progress, and provide support for project-related issues.
  • Process Communication: Monitor internal processes and communicate effectively with customers to manage expectations and ensure satisfaction.
  • Collaboration: Interface with territory representatives, partners, and vendors to coordinate efforts on customer-related projects, including deal registrations and updates.
  • Customer Relations: Maintain strong relationships with customers through regular meetings, both onsite and remotely, and demonstrate excellent communication skills.
  • Prospecting and Outreach: Engage with new districts to assess their needs and establish ongoing meetings and relationships.
  • Event Management: Organize and facilitate customer events within your territory to enhance engagement and foster relationships.
Requirements
  • Strong communication skills, with the ability to interact effectively in person and remotely.
  • Demonstrated ability to manage multiple projects and initiatives simultaneously.
  • Proficiency in handling customer issues, including problem resolution and de-escalation.
  • Ability to work independently in a remote environment and manage your own schedule effectively.
What We Offer
  • Competitive wages
  • Time off PTO program
  • 401(k) plan with company match and immediate full vesting
  • Health, dental and vision insurance
  • Salary continuation and life insurances
  • 7 paid holidays (plus 2 floating holidays)
  • Time off for volunteering
Equal Opportunity Employer

Trafera LLC is an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws.