Client Support Specialist

2 weeks ago


Wheeling, Illinois, United States CAPPS PLUMBING AND SEWER Full time

Are you eager to embark on a rewarding career that offers competitive compensation along with an impressive benefits package? Look no further Capps Plumbing & Sewer, Inc. is seeking a dedicated and customer-oriented individual to fill the role of a full-time Customer Service Representative.

  • Compensation Range: $18 to $21 per hour
  • Benefits Include: Health insurance (50% covered), dental and vision coverage, paid time off, sick leave, holidays, and a 401(k) plan with company contributions. This is just the beginning of what we offer.
If you thrive in a fast-paced environment and aspire to play a crucial role in delivering exceptional service, keep reading.

ABOUT OUR ORGANIZATION:

At Capps Plumbing & Sewer, Inc., we are more than just a plumbing service - we are a community. Our goal is to provide outstanding service to our clients while cultivating a workplace that emphasizes teamwork, innovation, and ongoing development. With our new state-of-the-art 60,000 SQF facility, our work environment is as advanced as the services we provide. We prioritize our team's well-being, ensuring accessibility to management, excellent leadership, and the latest training, technology, and software to help everyone succeed in their roles.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE:

Imagine starting your day with a warm cup of coffee, ready to tackle the dynamic world of plumbing and sewer services. The phone rings - a customer requires immediate assistance. You are the solution With a friendly tone, you address their inquiries, schedule a service appointment, and help restore their day.

As the day progresses, you expertly manage phone calls, coordinate job schedules, and oversee accounts receivable for our commercial clients. Each interaction presents an opportunity to make a positive impact and contribute to a team committed to excellence.

QUALIFICATIONS:
  • Minimum of 2 years of customer service experience
  • Proficient in Google Chrome and Microsoft Office applications
  • Familiarity with CRM platforms
  • Understanding of customer service principles and practices
  • Knowledge of administrative and clerical processes
Preferred Qualifications:
  • At least 3 years of customer service experience
  • Experience in the plumbing industry or a related field
  • Experience with management companies or multi-family housing
  • Familiarity with ServiceTitan software
WORK SCHEDULE:
  • Position Type: Full-Time
  • Typical Schedule: Monday-Friday, 8:00 AM to 4:30 PM
ARE YOU READY TO TAKE THE NEXT STEP?

If you are prepared to pursue a fulfilling career with Capps Plumbing & Sewer, Inc., consider applying today. Our initial application process is quick and user-friendly, designed to set you on the path to success. Together, we can redefine excellence in plumbing and sewer services.

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