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Client Support Specialist

2 months ago


Wheeling, Illinois, United States CAPPS PLUMBING AND SEWER Full time

Are you looking for a rewarding career that offers competitive pay and a comprehensive benefits package? Capps Plumbing & Sewer, Inc. is seeking a dedicated and customer-oriented individual to fill the role of a full-time Customer Service Representative.

  • Compensation: $18 to $21 per hour
  • Benefits Package: Health insurance (50% covered), dental and vision plans, paid time off, sick leave, holidays, and a 401(k) plan with company contributions. This is just the beginning of what we offer.
If you excel in a fast-paced environment and are eager to play a vital role in providing exceptional service, keep reading.

ABOUT CAPP'S PLUMBING & SEWER, INC.:

At Capps Plumbing & Sewer, Inc., we pride ourselves on being more than just a plumbing service - we are a community-focused organization. Our goal is to deliver outstanding service to our clients while creating a workplace that promotes teamwork, innovation, and continuous improvement. Our state-of-the-art 60,000 SQF facility reflects our commitment to excellence. We prioritize our employees' well-being, ensuring accessibility to management, strong leadership, and the latest training, technology, and software to help everyone succeed in their roles.

A DAY IN THE ROLE OF A CUSTOMER SERVICE REPRESENTATIVE:

Imagine starting your day with a fresh cup of coffee, ready to engage in the dynamic field of plumbing and sewer services. The phone rings - a customer requires immediate assistance. You step up to the challenge With a friendly tone, you address their inquiries, schedule a service appointment, and help restore their day.

As the day progresses, you adeptly manage phone calls, coordinate job schedules, and oversee accounts receivable for our commercial clients. Each interaction is a chance to make a positive impact and contribute to a team committed to excellence.

QUALIFICATIONS:
  • Minimum of 2 years of experience in customer service
  • Proficient in Google Chrome and Microsoft Office Suite
  • Familiarity with CRM software
  • Understanding of customer service principles and practices
  • Knowledge of administrative and clerical processes
PREFERRED QUALIFICATIONS:
  • 3+ years of experience in customer service
  • Experience in the plumbing industry or related field
  • Experience with management companies or multi-family housing
  • Familiarity with ServiceTitan software
WORK SCHEDULE:
  • Position Type: Full-Time
  • Typical Schedule: Monday-Friday, 8:00 AM to 4:30 PM
ARE YOU READY TO TAKE THE NEXT STEP?

If you are interested in pursuing a fulfilling career with Capps Plumbing & Sewer, Inc., we encourage you to consider this opportunity. Our initial application process is designed to be quick and user-friendly, setting you on the path to success. Together, let's redefine excellence in plumbing and sewer services.