Financial Service Representative I

5 days ago


Roswell, Georgia, United States City Of Roswell Full time
Job Summary

The City of Roswell is seeking a highly skilled Financial Service Representative I to join our team. As a key member of our finance department, you will be responsible for providing exceptional customer service to our citizens, property owners, and businesses.

Key Responsibilities
  • Provide front-line customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain accurate and up-to-date records of customer accounts, including property taxes, utility bills, and other financial transactions.
  • Process payments and handle customer payments for utilities and taxes.
  • Assist customers with account and billing questions, providing clear and concise information and explanations.
  • Perform data entry and retrieval tasks, maintaining accurate and up-to-date records and databases.
  • Collaborate with other departments to resolve customer issues and provide excellent customer service.
  • Perform other related duties as required.
Requirements
  • High school diploma or equivalent required; two years of clerical, bookkeeping, and/or customer service experience preferred.
  • Knowledge of general bookkeeping practices, customer service principles, and recordkeeping and filing techniques.
  • Ability to maintain automated databases, spreadsheets, and manual records and files.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Working Conditions

The work is sedentary to light, requiring the ability to exert light physical effort, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight.

The City of Roswell is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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