Café Operations Coordinator

2 weeks ago


Chicago, Illinois, United States Inspiration corporation Full time
Job Overview

To apply: Visit our website.

About Us
Inspiration Corporation is dedicated to fostering dignity and respect while connecting individuals to essential services, job training, housing, and nutrition. Each year, we assist numerous resilient individuals in overcoming systemic challenges such as homelessness, food insecurity, and social isolation.

Our approach is participant-driven, offering tailored support that includes housing assistance, job training, scholarships, meals, and engagement services. We believe in meeting individuals where they are in their journey, empowering them to access the resources they need to achieve their personal aspirations. Our programs are voluntary, and we emphasize a strengths-based, trauma-informed case management philosophy. We practice harm reduction, focusing on minimizing risks associated with high-risk behaviors through motivational interviewing.

Core Values
At Inspiration Corporation, our employees embody our mission through the following core values:

  • Integrity: We build trusting, collaborative relationships grounded in mutual respect and accountability.
  • Growth: We promote personal development, curiosity, and openness to new possibilities.
  • Equity: We advocate for inclusive access to resources and opportunities, recognizing each person's inherent rights.
  • Resilience: We strive for solutions that celebrate our strength in adversity while promoting self-care.
  • Hospitality: We foster uplifting and accepting connections with everyone who engages with our services.

These values are integral to our interactions with participants and each other, creating a culture of shared responsibility.

Position Summary
The Café Operations Coordinator plays a vital role within the Housing and Homeless Engagement Services team. This position is responsible for overseeing the café environment and services in the absence of the Café Program Supervisor. The Coordinator ensures the effective delivery of program services, including resource room management, food pantry operations, mail services, and administrative tasks as needed. Upholding café policies and maintaining a safe environment is essential.

Key Responsibilities
Essential duties include, but are not limited to:

  • Exemplifying Inspiration Corporation's core values in all interactions.
  • Maintaining professionalism and high standards in performance.
  • Ensuring dignified and respectful meal service aligned with our mission.
  • Collaborating with various departments to address participant needs.
  • Participating in departmental and agency meetings.

Café Coordination Duties

  • Facilitating meal service in a respectful atmosphere.
  • Overseeing the setup and cleanup of the café space.
  • Creating a positive, organized, and safe environment during meal times.
  • Enforcing the Café Code of Conduct consistently.
  • Welcoming and serving participants with professionalism.
  • Supervising, assisting, and training volunteers.
  • Ensuring accurate data collection and reporting for meal services.
  • Communicating incidents to the Café Program Supervisor promptly.
  • Resolving conflicts among participants effectively.
  • Maintaining professional boundaries with participants.
  • Monitoring for safety and responding to potential hazards.
  • Demonstrating respect for the diverse backgrounds and experiences of participants and colleagues.
  • Contacting emergency services when necessary.
  • Engaging in training sessions as required.
  • Reporting to work and meetings prepared and on schedule.
  • Facilitating participant access to various services and recording relevant data.
  • Managing the intake and storage of food pantry orders and donations.
  • Notifying maintenance for equipment issues.
  • Providing excellent customer service as the first point of contact.
  • Assisting with computer-related tasks.
  • Distributing supplies and maintaining resource room materials.
  • Managing front door access to ensure safety.

Qualifications
To succeed in this role, candidates must meet the following requirements:

  • 1-2 years of experience in customer service, food service, or social services.
  • Proficiency in English for effective communication and documentation; bilingual Spanish is preferred.
  • Experience in environments supported by volunteers is advantageous.
  • A valid Food & Sanitation License is required within three months of hire (training provided).

Physical Requirements
The physical demands of this position include regular sitting, talking, and hearing, frequent walking, and standing. The role may require lifting and moving up to 30 pounds.

Work Environment
Work shifts will be determined by management, with attendance at evening, weekend, and early morning meetings as needed.

Inspiration Corporation is an equal opportunity employer.



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