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The Assistant General Manager works under the supervision of the General Manager, overseeing the work of restaurant employees and ensuring excellent execution in all areas of operations and customer service. This individual partners with the GM to properly staff the cafe, assists with human resources-related duties, and trains newly hired employees.
Main Responsibilities:- Schedules, completes shift line-ups, and continually supervises and coordinates activities concerning shift operations.
- Works with personnel, including food preparation, kitchen, and storeroom areas, to improve performance and increase customer experience levels.
- Maintains a high standard of customer satisfaction during the shift, working with the GM on action plans to improve customer metrics and increase sales.
- Maintains a high standard of cleanliness and sanitation of the café environment, properly executing and enforcing all food safety requirements and practices.
- Monitors the planned and daily maintenance of equipment and physical plant, responding appropriately to equipment failure or unplanned activities.
- Develops shift managers to improve their shift management ability, using shift tools to set-up, monitor, and improve performance during the shift.
- Supports coordination of the café's inventory, orders inventory and supplies, and audits materials, equipment, and supplies.
- Assists in hiring, performance improvement process, training, and evaluating staff, knowing, enforcing, and educating café staff on proper policies, labor laws, and security and safety procedures.
- Analyzes and reports on budgets, including profit and loss, taking responsibility for the profit areas assigned.
- Purchases or requisitions food items, supplies, or equipment as approved with GM.
- Participates within the management team as the leader of operations, as deemed by Operations and Training Manager and GM.
This is a great opportunity for someone with 3-4 years of experience in a fast casual or casual restaurant setting. We are looking for someone with an Associate's Degree in hospitality and restaurant management, or a related field, or a combination of education and experience that yields the required knowledge/skills.
To be successful in this role and at Ferrero International S.A., you will need to be consumer and product centric, dedicated to crafting brilliant results for consumers around the world.