Nutella Cafe Assistant General Manager
4 weeks ago
Company description
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Nutella Cafe focuses on spreading Nutella's positive energy in families to bring more optimism to the world. We believe that today will be better than yesterday, that optimism makes a positive difference in life, and that optimism gives families fuel to create the lives they want and that can inspire a community. Nutella's firm belief is that optimism needs to be nurtured, and what a better way to nurture optimism than to be a part of the Nutella team, one of the world's most successful and enduring brands. Nutella was created by Ferrero in 1964.
Diversity StatementFerrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
About the Role:The Assistant General Manager works under the supervision of the General Manager; oversees the work of restaurant employees and supports excellent execution in all areas of operations and customer service; partners with the GM to properly staff the cafe; assists the General Manager in handling human resources-related duties such as administering payroll, hiring, performance issues, and issuing employee appraisals; trains newly hired employees and existing employees when new training is required. Participates actively in profit effectiveness during the shift and in assigned areas of responsibility (labor, food cost, other expenses, etc.); supports a food, employee and customer safe environment while at the café; Supports and promotes Nutella's Vision, Mission, Values and Culture
Main Responsibilities:- Schedules, completes shift line-ups, continually supervises and coordinates activities concerning shift operations. Works with personnel, including food preparation, kitchen and storeroom areas to improve performance and increase customer experience levels.
- Maintains a high standard of customer satisfaction during the shift. Works with the GM on action plans to improve customer metrics and increase sales. Reacts immediately to coaching opportunities to improve a negative customer situation.
- Maintains a high standard of cleanliness and sanitation of the café environment. Properly executes and enforces all food safety requirements and practices.
- Maintains a secure and safe café environment by executing procedures properly, enforcing all applicable laws and policies, ensuring cash controls are being followed (safe contents, skims, deposits, cash +/-) and monitoring all security equipment are properly operating.
- Monitors the planned and daily maintenance of the equipment and physical plant. Responds appropriately to failure equipment / unplanned activities.
- Develop shift managers to improve their shift management ability; uses shift tools to set-up, monitor and improve performance during the shift as reported by café metrics (people, customers, sales and profitability)
- Supports coordination of the café's inventory; orders inventory and supplies; and audits materials, equipment and supplies. Completes and troubleshoots inventory during mid-and-end-of-month inventory.
- Assists in hiring, performance improvement process, training and evaluating staff. Knows, enforces and educates café staff on proper policies, labor laws and security, and safety procedures.
- Analyzes and reports on budgets, including profit and loss; takes responsibility for the profit areas assigned to them
- Purchases or requisitions food items, supplies or equipment as approved with GM.
- Participates within the management team as the leader of operations as deemed by Operations and Training Manager and GM. This does not preclude their involvement in shift management of those areas, just areas of responsibility as defined by café leaders.
- Assists the café GM in building and supporting the out-of-café sales opportunities like catering.
This is a great opportunity if you have 3-4 years of experience in a fast casual or casual restaurant setting. We are looking for someone with an Associate's Degree in hospitality and restaurant management, or related field, or a combination of education and experience that yields the required knowledge/skills.
How to be successful in the role and at Ferrero:Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you'll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
-
Assistant General Manager for Nutella Cafe
1 week ago
Chicago, Illinois, United States Ferrero Full timeJob Location: ChicagoCompany Overview:Ferrero is a family-owned enterprise with a truly progressive and global perspective, featuring iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno, and Kinder Surprise. As the affection for our brands continues to expand, so does our international presence. Represented in over 50 nations,...
-
Nutella Cafe Shift Supervisor
3 months ago
Chicago, Illinois, United States Ferrero Full timeCompany descriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the...
-
Morning Cafe Manager
17 hours ago
West Chicago, Illinois, United States Tropical Smoothie Cafe Full timeAbout Tropical Smoothie CafeWe're a fast-paced, customer-focused cafe that's passionate about serving up delicious, made-to-order smoothies, wraps, flatbreads, and bowls that boost our customers' moods. Our team is dedicated to providing an exceptional experience for every guest, every time.Why Work for Tropical Smoothie Cafe?We offer a dynamic work...
-
Executive Director of Playbound Playground and Cafe
15 hours ago
Chicago, Illinois, United States Playbound Playground and Cafe Full timeAbout Playbound Playground and CafeAt Playbound Playground and Cafe, we are passionate about creating joyful and enriching experiences for children and families. Our platform is dedicated to fostering creativity, connection, and fun through innovative play that inspires imagination and strengthens family bonds. Whether at home, in the community, or at...
-
Operations Manager
1 day ago
Chicago, Illinois, United States Hard Rock Full timeJob Summary:As an Operations Manager at Hard Rock, you will be responsible for leading a team of hourly staff members to develop them into brand ambassadors. This role requires strong leadership and coaching skills to mentor and guide team members to achieve successful performance.Key Responsibilities:Team Development: Serve as a mentor and coach to develop...
-
Cafe Team Member
1 week ago
Chicago, Illinois, United States Boomi Inc Full timeAbout Boomi and Our Unique CultureAre you eager to join a rapidly expanding organization where your contributions truly matter? At Boomi, we strive to enhance the world by connecting individuals and businesses seamlessly. Our award-winning integration and automation platform empowers organizations to thrive in the modern business landscape. Here at Boomi,...
-
Cafe Service Associate
1 week ago
Chicago, Illinois, United States Intellis LLC Full timeCafe Service Associate - LincolnAs a key member of our Food & Beverage team, you will play a vital role in providing exceptional service to our members and guests. Your responsibilities will include:Shift Management: Maintain accurate end-of-shift notes, manage inventory lists, and ensure proper restocking procedures are followed.Service Excellence: Deliver...
-
Restaurant General Manager
1 day ago
Chicago, Illinois, United States Ferrero International S.A. Full timeAbout the Role:The Assistant General Manager works under the supervision of the General Manager, overseeing the work of restaurant employees and ensuring excellent execution in all areas of operations and customer service. This individual partners with the GM to properly staff the cafe, assists with human resources-related duties, and trains newly hired...
-
Shift Leader
16 hours ago
West Chicago, Illinois, United States Tropical Smoothie Cafe Full timeAbout Tropical Smoothie CafeWe're a fast-paced, customer-focused cafe that's passionate about serving up delicious, made-to-order smoothies, wraps, flatbreads, and bowls that boost our customers' moods. Our team is dedicated to providing an exceptional experience for every guest, every time.Why Work for Tropical Smoothie Cafe?We offer a dynamic work...
-
Cafe Service Associate
4 days ago
Chicago, Illinois, United States Intellis LLC Full timeCafe Service Associate - LincolnPosition OverviewAs a key member of the Food & Beverage team, you will play a vital role in providing exceptional service to our members and guests. Your responsibilities will include ensuring a welcoming atmosphere and maintaining a thorough understanding of our food and beverage offerings.Primary ResponsibilitiesMaintain...
-
Cafe Service Associate
1 week ago
Chicago, Illinois, United States Intellis LLC Full timeCafe Service Associate - LincolnAs a key member of our Food & Beverage team, you will play a vital role in providing exceptional service to our members and guests. Your responsibilities will include:Primary Responsibilities:Maintaining detailed end-of-shift notes and inventory lists.Ensuring a high standard of service is upheld at all times.Leading the...
-
Cafe Service Associate
1 week ago
Chicago, Illinois, United States Intellis LLC Full timeCafe Service Associate - LincolnAs a vital member of our Food & Beverage team, you will play a key role in providing exceptional customer service to all patrons. Your responsibilities will include professional greetings, maintaining customer accounts, and possessing a thorough understanding of Intellis LLC's food and beverage offerings.Key...
-
Cafe Service Associate
1 week ago
Chicago, Illinois, United States Intellis LLC Full timeCafe Service Associate - LincolnPosition OverviewAs a key member of the Food & Beverage team, you will play a vital role in providing exceptional service to our members and guests. Your professional demeanor and extensive knowledge of our offerings will ensure a memorable experience for all.Primary ResponsibilitiesMaintain detailed end-of-shift...
-
Assistant General Manager
1 day ago
Chicago, Illinois, United States Happy Camper Full timeAbout the CompanyHappy Camper is a dynamic and rapidly expanding restaurant group with a passion for creating unique and vibrant dining experiences. Our brand is built on a foundation of creativity, community, and a commitment to excellence.Job SummaryThe Assistant General Manager will play a key role in the success of our restaurant, assisting the General...
-
General Manager Assistant
1 week ago
Chicago, Illinois, United States Duck Inn Chicago Full timeThe Duck Inn is in search of a dynamic leader with prior management experience, particularly in overseeing beverage programs, who possesses a keen eye for detail and a genuine enthusiasm for hospitality. The ideal candidate will be a service-oriented manager with extensive knowledge of wines, cocktails, and culinary offerings. We seek an ambitious and driven...
-
Assistant General Manager
24 hours ago
Chicago, Illinois, United States Wendy's Full timeAbout the RoleWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Wendy's. As an Assistant General Manager, you will play a key role in leading our restaurant team to deliver exceptional customer service, drive sales growth, and maintain high operational standards.Key ResponsibilitiesLeadership and Team...
-
**Assistant General Manager**
15 hours ago
Chicago, Illinois, United States Compass Group, North America Full timeJob Summary:We are seeking an experienced Assistant General Manager to join our team at Compass Group, North America. As a key member of our management team, you will be responsible for maintaining the account along with the General Manager in accordance with the approved budget while meeting client expectations.Key Responsibilities:Carries out supervisory...
-
Assistant General Manager
18 hours ago
Chicago, Illinois, United States Puttery Full timeJob SummaryPuttery is seeking a highly skilled and experienced Assistant General Manager to lead and execute all aspects of our operation, including hospitality services, food and beverage, training, facilities, and golf operations. This individual will report directly to the General Manager and work in tandem to reinforce Puttery's operational and cultural...
-
Assistant General Manager
19 hours ago
Chicago, Illinois, United States Pink Taco Full timeJob SummaryThe Assistant General Manager is a key member of the Pink Taco team, responsible for driving the success of our restaurant operations. This role requires a strong leader who can effectively manage all aspects of the business, from profit and loss to marketing and sales.Key ResponsibilitiesManage the day-to-day operations of the restaurant,...
-
Restaurant Assistant General Manager
2 months ago
Chicago, Illinois, United States Shake Shack Full timeStand For Something Good With UsWe make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."Assistant General ManagerShake Shack is a modern day "roadside"...