Membership Experience Coordinator

3 weeks ago


Everett, Massachusetts, United States YMCA of Snohomish County Full time
Job Description: Membership Experience Coordinator

The YMCA of Snohomish County is seeking a dynamic and customer-focused individual to join our team as a Membership Experience Coordinator. In this role, you will be responsible for delivering exceptional service to our members, promoting memberships and programs, and maintaining the cleanliness and organization of the Welcome Center and other areas of the facility. Your strong communication and problem-solving skills will enable you to address and resolve membership concerns and provide a positive member experience.

About Us: The YMCA of Snohomish County is a non-profit organization dedicated to providing jobs and careers with a cause. Our mission is to make a lasting impression in our communities through youth development, healthy living, and social responsibility. We offer a unique work environment that constantly adapts to the needs of our communities.

Responsibilities:
  • Provide quality service to members, guests, and program participants
  • Entry-level sales - follow sales cycle (introduction/probing/close)
  • Address and resolve membership concerns
  • Apply all YMCA policies, practices, and procedures ensuring a positive member experience
  • Respond to emergency situations
  • Monitor the locker rooms, and adhere to other safety guidelines

Qualifications:
  • Minimum age 18
  • Closing shifts: Minimum age 21
  • Strong interpersonal and problem-solving skills
  • Basic computer skills/knowledge required
  • Fluency in a second language desired

Salary: $42,000 - $52,000 per year

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