Community Outreach Coordinator

6 days ago


Everett, Massachusetts, United States YMCA of Snohomish County Full time
Job Description:

We are seeking a motivated and enthusiastic individual to join our team as a Member Engagement Representative. As a key member of our staff, you will be responsible for delivering exceptional customer service to our diverse members, guests, and program participants.

Responsibilities:
  • Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
  • Entry-level sales - follow sales cycle (introduction/probing/close)
  • Address and resolve membership concerns
  • Apply all YMCA policies, practices, and procedures ensuring a positive member experience
  • Respond to emergency situations
  • Monitor the locker rooms, and adhere to other safety guidelines
Requirements:
  • Minimum age 18
  • Closing shifts: Minimum age 21
  • Strong interpersonal and problem-solving skills
  • Basic computer skills/knowledge required
  • Fluency in a second language desired


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