Senior Product Strategist

2 weeks ago

Los Angeles, California, United States City National Bank Full time
SENIOR PRODUCT STRATEGIST - CONSUMER CREDIT SOLUTIONS
WHAT IS THE OPPORTUNITY?
The Senior Product Strategist for Consumer Credit Solutions is tasked with overseeing the entire suite of Consumer Credit products, which includes the Crystal Infinite Card, Flex Rewards Card, Cash Back Card, and Now Card. This role is pivotal in identifying, defining, launching, promoting, and assessing products and services that foster new account relationships, enhance existing ones, and optimize profitability.

Core Responsibilities:
  • Assume full responsibility for all client-facing disclosures and product-related content, conduct financial performance analyses, maintain product policies, oversee fee waivers/exceptions, coordinate pricing adjustments, and manage complaint reviews and issue resolutions.
  • Collaborate across various departments such as Operations, Technology, Legal, Compliance, Risk, Sales, and Finance, serving as the end-to-end subject matter expert for Consumer Credit Solutions.
  • Identify, assess, and implement strategies to enhance product performance, profitability, competitiveness, and accountability.
  • Manage designated products and product lines effectively.
  • Spot, evaluate, and act on opportunities for product enhancements and developments, informed by market analysis, client feedback, and internal suggestions.
  • Prepare and present detailed reports and analyses on assigned products to Bank Management, focusing on market dynamics, pricing strategies, and profitability.
  • Stay informed on competitive landscape, regulatory changes, and relevant market trends affecting assigned products.
  • Develop informative materials detailing product features, benefits, requirements, and pricing, and conduct training sessions as necessary.
  • Review product pricing annually for all assigned products, making recommendations and implementing changes as needed.
  • Oversee development activities to ensure alignment with product objectives, budgetary constraints, quality standards, and timelines.
  • Propose and execute initiatives aimed at cost reduction while ensuring optimal output and quality maintenance.
  • Engage in product evaluations, providing recommendations for necessary adjustments.
  • Act as a product expert, offering guidance on sales strategies, operational support, and technical product issues.
  • Manage the Product Management aspect of acquisition conversions, including product mapping and support for new client onboarding.
  • Represent the Bank in community and industry-related organizations, fostering relationships that support business objectives.
  • Maintain strong relationships with colleagues to ensure integrated processes that meet customer service expectations.
  • Adhere to banking laws, regulations, and internal policies, ensuring compliance at all times.

Must-Have Qualifications:

  • At least 3 years of experience in product management.
  • A minimum of 3 years in the banking or financial services sector.
  • At least 2 years of experience managing medium to large-scale projects.

Skills and Knowledge:

  • Bachelor's Degree or equivalent experience.
  • Exceptional organizational, analytical, and planning skills.
  • Strong leadership and negotiation capabilities, with extensive industry knowledge.
  • Excellent verbal and written communication skills, including strong presentation abilities.
  • Proven track record of fostering positive business relationships with various stakeholders.
  • Project management experience with the ability to handle multiple projects simultaneously.
  • Proficiency in Microsoft Excel, Word, and PowerPoint; familiarity with Access and other advanced programs is a plus.
  • Ability to manage complex products and services effectively.
  • Demonstrated knowledge of banking principles.
  • Strong project management, organizational, and analytical skills.
Compensation: Starting base salary: $87,027 - $138,965 per year. Compensation may vary based on skills, experience, and location. This position is eligible for bonuses and/or commissions.
Benefits and Perks: City National Bank offers a comprehensive benefits package designed to support our colleagues' well-being and professional growth. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.

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