Clinical Operations Coordinator RN Gastroenterology Full-time Days

1 week ago


Sycamore Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

The Clinical Operations Coordinator, RN reflects the mission, vision, and values of Northwestern Memorial Healthcare, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Key Responsibilities
  • Supervise and direct the office's clinical support staff, manage workload distribution, and prioritize tasks.
  • Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
  • Oversee and direct day-to-day office clinical operations within budget guidelines.
  • Assist with managing provider schedules and optimize patient care hours to enhance productivity.
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
  • Responsible for front-line communication with staff to receive and provide feedback regarding clinical workflow, quality, and productivity.
  • Ensure that service excellence is delivered and perform service recovery whenever necessary.
  • Manage medical surgical supplies within budget.
  • Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee the flow of information to and from central administrative offices.
  • Conduct office staff meetings on a regular basis in coordination with practice leadership.
  • Attend and actively participate in leadership meetings.
  • Ensure that patient dignity and confidentiality are always maintained.
Additional Functions
  • Review and approve automated time reports for accuracy.
  • Develop tools to support staff and enhance efficiency.
  • Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews. Provide one-to-one coaching and mentoring as needed.
  • Monitor daily transaction activity to ensure compliance with procedures.
  • Resolve complex or critical situations involving patients, staff, and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.).
  • Implement and maintain new policies and procedures created by Northwestern Memorial Healthcare or department leadership.
  • Monitor daily transaction activity to ensure compliance with procedures.
  • Resolve complex or critical situations involving patients, staff, and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.).
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
  • Implement new policies and procedures created by Northwestern Memorial Healthcare or department leadership.
  • Complete other duties as assigned.


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