Clinical Operations Coordinator RN- Home Care and Innovative Primary Care

1 day ago


Wheaton Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

The Clinical Operations Coordinator, RN is a key member of our team at Northwestern Memorial Healthcare, responsible for overseeing the daily clinical operations of our practice sites. This role requires a strong clinical background, excellent leadership skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Supervise and direct the office's clinical support staff, ensuring efficient workload distribution and prioritization of tasks.
  • Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals for clinical support staff.
  • Oversee and direct day-to-day office clinical operations within budget guidelines, ensuring accuracy of data collection and data entry.
  • Assist with managing provider schedules and optimize patient care hours to enhance productivity.
  • Responsible for front-line communication with staff to receive and provide feedback regarding clinical workflow, quality, and productivity.
  • Ensure service excellence is delivered and perform service recovery whenever necessary.
  • Manage medical surgical supplies within budget.
  • Ensure patient dignity and confidentiality are always maintained.
Additional Functions
  • Review and approve automated time reports for accuracy.
  • Develop tools to support staff and enhance efficiency.
  • Provide input into staff performance reviews and may participate with manager in conducting reviews.
  • Monitor daily transaction activity to ensure compliance with procedures.
  • Resolve complex or critical situations involving patients, staff, and customers.


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