Guest Service Expert

4 days ago


Scottsdale, Arizona, United States Marriott Full time
Job Summary

As a Guest Service Expert at Marriott, you will be responsible for delivering exceptional customer experiences and creating memorable moments for our guests. This role requires a strong focus on providing personalized service, ensuring guest satisfaction, and upholding the highest standards of quality and professionalism.

Key Responsibilities
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner.
  • Ensure guest rooms and public areas are clean and well-maintained, and address any guest concerns or issues promptly.
  • Collaborate with the kitchen and other departments to ensure seamless service delivery and exceed guest expectations.
  • Manage guest transactions and resolve any issues or discrepancies in a fair and efficient manner.
  • Participate in ongoing training and development to enhance skills and knowledge in customer service, hospitality, and food and beverage operations.
Requirements
  • High school diploma or equivalent required.
  • Less than 1 year of related work experience preferred.
  • No supervisory experience required.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
About Marriott

Marriott International is a global hospitality leader with a portfolio of brands that include Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional customer experiences and creating memorable moments for our guests. As a Guest Service Expert, you will be part of a dynamic team that is dedicated to delivering outstanding service and exceeding guest expectations.



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