Operations Manager for Event Center

2 weeks ago

Ogden, Utah, United States Service Experts Full time

COMPENSATION:
$

DEPARTMENT:
Service Experts

EMPLOYMENT STATUS:
Full Time - FLSA Exempt

BENEFITS:
Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness

POSITION SUMMARY:
This role is responsible for overseeing the operations team, which includes the Facilities Manager, Housekeeping personnel, and setup crew. The position entails managing, supporting, and serving as a resource for the daily operational and maintenance requirements of the venue.

Coordinates and directs operations staff, subcontractors, and daily activities essential for executing successful events and maintaining the facility's efficiency and effectiveness.


KEY RESPONSIBILITIES:


Collaborate closely with the general manager to establish and implement operational procedures that align with corporate standards, tailored to the specific needs of the venue, and consistent with the objectives of the client and the organization.


Partner with senior management to devise strategic plans that address client needs, as well as generate innovative ideas for enhancing guest services, boosting revenue, and/or minimizing operational costs.


Assist in formulating the annual operating budget for the venue and recommend a long-term capital budget for necessary repairs and improvements.

Supervise subordinate managers/coordinators across various functions.

Responsibilities include:

Conducting interviews, hiring, and training staff; Planning, assigning, and directing work; Evaluating performance and collaborating with the general manager and HR to resolve issues and recognize employee achievements.

Oversee, train, and schedule the workload of the housekeeping team, setup crew, and maintenance manager, ensuring the venue is clean, organized, and prepared for client arrivals. Assist in managing parking requirements for events, ensuring adequate staffing and support for incoming activities.


Direct, supervise, and provide training for the facilities manager to ensure all operational needs of the venue are met.


This includes, but is not limited to:

Ensuring proper operation and preventive maintenance of the facility's HVAC systems; Overseeing the repair and maintenance of the venue's infrastructure and systems, including doors, carpets, elevators, plumbing, fire suppression, fire alarms, and electrical systems; Support the food & beverage department with maintenance of kitchen facilities and equipment; Ensure that event electrical setups, parking requirements, and client requests are fulfilled; Guarantee appropriate engineering staffing for events.

Lead operational capital improvements with assistance from facilities management. Ensure that annual budgeted projects are completed in a timely, cost-effective, and efficient manner. Following procurement processes, authorize the requisition of equipment and supplies within budget constraints.


With support from the facilities and housekeeping supervisors, ensure all housekeeping needs of the venue are addressed.

This includes the maintenance and care of the venue, as well as housekeeping support for events and clients.


With assistance from the facilities and setup supervisors, ensure all setup requirements of the venue are met.

This includes the maintenance and care of tables and chairs, as well as managing inventory of setup items to accommodate event needs.

Investigate, analyze, and resolve operational issues and complaints. Conduct regular staff meetings to discuss procedures, challenges, and policy updates.


Ensure compliance with all laws, codes, ordinances, policies, procedures, risk management guidelines, safety protocols, rules/regulations, and emergency procedures.


QUALIFICATIONS:

Education & Experience:
Bachelor's degree in business, engineering, venue management, or equivalent experience.

Knowledge:

Comprehensive understanding of industry terminology, event-related services, and technical requirements for anticipated events at the venue.

In-depth knowledge of facility operations, including mechanical equipment such as generators, motors, boilers, chillers, and HVAC systems. Familiarity with electrical systems, lighting fixtures, and electrical components. Proficient in Microsoft Windows operating systems, Microsoft Excel, and Microsoft Word.

Experience in maintaining effective working relationships with clients, employees, exhibitors, patrons, and other stakeholders encountered during employment.


Skills:
Proficient in budget preparation, purchasing procedures, and supervising/training personnel. Strong communication, problem-solving, and organizational skills. Basic building maintenance and construction skills.

Abilities:
Ability to organize and prioritize tasks to meet deadlines. Work effectively under pressure and/or stringent schedules to produce accurate results.

Ability to work flexible hours based on events, including days, evenings, weekends, holidays, and additional hours beyond a standard full-time schedule, as needed.

Must maintain a professional demeanor and appearance.

PHYSICAL REQUIREMENTS:


The physical demands described here are representative of those required to successfully perform the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee may be required to work both indoors and outdoors, as necessary for the function.

The employee must be able to navigate the facility, walk and/or stand for 8-14 hours daily, and lift over 50 pounds.

This position may also involve exposure to adverse conditions, such as inclement weather, noise, fumes, etc.

WORK ENVIRONMENT:


The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee frequently works near moving mechanical parts and is often exposed to wet and/or humid conditions and vibrations.

The employee may occasionally work in high, precarious places and may be exposed to fumes or airborne particles, toxic or caustic chemicals, and electrical hazards.

The noise level in the work environment is moderately loud.

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