Sales Operations Manager
2 weeks ago
Department: Motorcycle Sales
Overview
Oversee the Sales division with an emphasis on fostering customer loyalty and employee engagement within a dynamic and enthusiastic atmosphere. Implement a tested sales methodology to improve the motorcycle purchasing journey and guarantee customer contentment.
Key Responsibilities
- Enhance customer loyalty and satisfaction.
- Meet unit sales objectives.
- Evaluate sales team effectiveness.
- Optimize profit margins.
- Finalize transactions and resolve customer concerns.
- Support the General Manager in team leadership.
- Recruit, train, and inspire sales personnel.
- Establish and assess sales targets.
- Monitor customer inquiries and ensure timely follow-up.
- Conduct sales training and team meetings.
- Deliver exceptional customer service.
- Address customer grievances.
- Ensure adherence to dealership standards.
Qualifications & Requirements
- At least 3 years of sales experience.
- Experience in management roles.
- High School Diploma or equivalent.
- Enthusiasm for motorcycles.
- Strong communication abilities.
- Proficiency in computer applications.
- Customer service expertise.
- Friendly and approachable demeanor.
- Willingness to work flexible hours.
Physical Requirements
- Manual dexterity.
- Ability to bend, stoop, and lift.
- Capability to stand and walk for extended periods.
Work Environment
- High noise levels.
- Possible exposure to chemicals.
- Regular work near moving machinery.
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