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Sales Operations Manager

2 months ago

Victorville, California, United States Wise Auto Group Full time
General Sales Manager

Department: Motorcycle Sales

Overview

Oversee the Sales division with an emphasis on fostering customer loyalty and employee engagement within a dynamic and enthusiastic atmosphere. Implement a successful sales methodology to improve the motorcycle purchasing journey and guarantee customer contentment.

Key Responsibilities

  • Enhance customer loyalty and satisfaction.
  • Meet unit sales objectives.
  • Evaluate sales team performance.
  • Optimize profit margins.
  • Finalize transactions and resolve customer concerns.
  • Support the General Manager in team leadership.
  • Recruit, train, and inspire sales personnel.
  • Establish and assess sales targets.
  • Monitor customer inquiries and ensure timely follow-up.
  • Facilitate sales meetings and training workshops.
  • Deliver exceptional customer service.
  • Address customer grievances.
  • Ensure adherence to dealership protocols.

Qualifications & Requirements

  • At least 3 years of sales experience.
  • Experience in management roles.
  • High School Diploma or equivalent.
  • Strong interest in motorcycles.
  • Outstanding communication abilities.
  • Proficient in computer applications.
  • Strong customer service aptitude.
  • Friendly and approachable demeanor.
  • Willingness to work flexible hours.

Physical Requirements

  • Manual dexterity.
  • Ability to bend, stoop, and lift.
  • Capability to stand and walk for extended periods.

Work Environment

  • High noise levels.
  • Possible exposure to chemicals.
  • Regular proximity to moving machinery.