Warranty Program Coordinator
6 days ago
Job Summary
We are seeking a highly skilled and detail-oriented Community Warranty Manager to join our team at Taylor Morrison. As a Community Warranty Manager, you will be responsible for ensuring the highest level of customer satisfaction and knowledge in warranty items that need repair within the parameters of the Warranty Program.
Key Responsibilities
- Become proficient in data entry into BuildPro, our company's software system.
- Conduct Taylor Morrison procedures for home reviews, ensuring accuracy and attention to detail.
- Address new and current homeowner's concerns, demonstrating exceptional customer service skills and knowledge of warranty items.
- Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements, staying up-to-date on all policies and procedures.
- Perform accurate assessments of all service requests submitted by homeowners, answering any warranty questions timely and accurately.
- Coordinate and schedule subcontractors to perform necessary warranty service repairs in the homeowner's home, ensuring timely completion.
- Manage all escalated customer calls, documenting, following up, and working to assure closure on every claim.
- Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required.
- Process check requests for building permits and prepare permit submittals and applications.
- Complete customer service requests timely and accurately, ensuring high levels of customer satisfaction.
- Order, update, and distribute construction-related forms, maintaining accurate records.
- Prepare and submit building permits, adhering to company policies and procedures.
- Perform other duties as assigned, demonstrating flexibility and adaptability.
- Administer Taylor Morrison's 10-year Structural Warranty Program, including claim analysis, follow-up, and closure.
Requirements
- High School Graduate and a minimum of 18 months of current or recent experience in a customer service-related position, with 1 year experience in residential construction preferred.
- Excellent communication skills and ability to ensure customer satisfaction.
- Computer skills and ability to adapt to company systems.
- Possess time management skills, with the ability to prioritize tasks and meet deadlines.
- Must be highly organized and detail-oriented, with the ability to multitask and remain focused.
- Problem-solving ability, with the capacity to think critically and make sound decisions.
- Ability to travel locally to meet with homeowners, as needed.
Benefits of Working with Taylor Morrison
We offer a comprehensive benefits package, including:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
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