Customer Warranty Specialist

1 week ago

Sarasota, Florida, United States NC Employment Group Inc Full time
Position Overview

NC Employment Group Inc is excited to announce an opportunity for experienced Warranty Representatives to become part of our esteemed organization. We pride ourselves on fostering a supportive and collaborative work environment.

Why You Will Appreciate Working with Us:

  • Our Team: We are dedicated to enhancing the lives of our employees. Our team members are not just contributors; they are vital to our collective success.
  • Comprehensive Benefits: We offer an extensive benefits package that includes Health Care options such as Medical, Dental, Vision, and Prescription Drug Coverage.
  • Competitive Salary Structure
  • Employer-Funded Life Insurance
  • Supplemental Insurance Options
  • Disability Insurance for Long & Short-Term Needs
  • 401(K) Plan with Company Matching
  • Paid Time Off and Holidays
  • Identity Theft Protection Provided by Employer
  • Discount Programs for Home Purchases
  • Tuition Reimbursement Initiatives
  • Wellness Programs for Employees
  • Employee Assistance Programs (EAP)
  • Awards for Employee Service
  • Vendor Discount Opportunities

Your Responsibilities Will Include:

  • Daily collaboration with the Warranty Coordinator to ensure timely responses to homeowner warranty inquiries. Escalate issues to management with thorough documentation.
  • Understanding and adhering to warranty procedures and customer satisfaction principles.
  • Identifying and managing warranty-related concerns for homeowners, requiring strong diagnostic skills and effective communication.
  • Being knowledgeable about industry standards and warranty guidelines, and effectively communicating these to homeowners.
  • Delivering exceptional customer service in accordance with established warranty protocols.
  • Serving as the primary contact for customers experiencing warranty issues, ensuring high levels of satisfaction.
  • Overseeing subcontractor/vendor involvement for repairs, including scheduling and follow-up.
  • Submitting detailed work orders for subcontractor/vendor resolution.
  • Managing and tracking all scheduled repairs to ensure customer satisfaction.
  • Providing after-hours support for urgent customer-reported issues.
  • Performing maintenance services as needed for company facilities.
  • Becoming proficient in data entry within the Warranty System.
  • Executing additional duties as assigned by management.

Expectations for Candidates:

  • A minimum of three years of experience in residential homebuilding with a solid understanding of construction warranties.
  • Strong problem-solving capabilities.
  • Excellent verbal and written communication skills.
  • Ability to work independently and meet deadlines effectively.
  • Exceptional customer service skills.
  • Proficiency in computer systems and adaptability to new technologies.
  • Highly organized with a strong sense of urgency and attention to detail.

Physical Requirements:

  • Ability to lift, carry, push, and pull weights of 20/60/100 pounds regularly.
  • Capability to navigate uneven terrain safely.
  • Frequent bending, squatting, climbing stairs, and lifting.
  • Continuous movement including walking and standing.
  • Repetitive hand, arm, and leg movements.
  • Work in various outdoor weather conditions.
  • Finger dexterity for operating a computer keyboard and calculator.

We are an Equal Opportunity Employer and maintain a Drug-Free Workplace.

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