Technical Support Specialist

2 weeks ago

Cincinnati, Ohio, United States KFI Engineers PC Full time
Job Overview

Position: IT Help Desk Technician

Department: Administration

Reporting To: IT Manager

Company Overview

KFI Engineers is a leading firm in facility infrastructure design and performance. Established in 1996, we pride ourselves on our collaborative culture and innovative capabilities that enhance the delivery of infrastructure and processing projects.

With our headquarters in St. Paul, MN, and multiple regional offices across the United States, we offer a supportive environment for career advancement through mentorship, professional development, and ongoing education. At KFI, we strive to provide creative solutions tailored to unique projects while maintaining the same level of care we would expect as clients.

Position Responsibilities

The IT Help Desk Technician plays a crucial role in delivering technical support and expertise, collaborating closely with management, project teams, and clients. Key responsibilities include:

  • Providing direct or remote assistance to end users for issues related to PC support, printing, Microsoft Office suite, and VPN connectivity.
  • Assisting with hardware repairs and replacements.
  • Imaging and configuring computers.
  • Installing necessary software applications.
  • Conducting asset tagging and inventory management.
Qualifications

Required:

  • At least 2 years of experience in user support, including help desk or deskside assistance.
  • Familiarity with Microsoft Teams.
  • Solid understanding of computer technologies and applications.
  • Proficient in troubleshooting PCs, printers, Office Suite, VPN, Windows OS, imaging systems, and Autodesk products.
  • Exceptional verbal and written communication skills.
  • Organized with effective time management abilities.
  • Strong interpersonal skills and a collaborative mindset.
  • Professional representation of KFI and adherence to company policies.
  • Ability to lift up to 50 pounds.
  • Minimal travel may be required.

Preferred:

  • Experience with Intune.
  • Knowledge of remote desktop support tools (e.g., TeamViewer), Active Directory user management, and video conferencing technologies.
  • Familiarity with engineering software is advantageous.
  • Strong problem-solving and troubleshooting capabilities.
Core Competencies

Accountability:

  • Demonstrates persistence in achieving objectives.
  • Acts promptly and responsibly.
  • Takes ownership of actions and outcomes.

Business Acumen:

  • Adapts well to changing circumstances.
  • Performs effectively under pressure.
  • Honors commitments to clients and colleagues.

Project Management:

  • Plans effectively, managing unexpected challenges.
  • Balances efficiency with quality of work.
  • Seeks improvements in processes and tools.
  • Other duties as assigned.

Respect for Others:

  • Keeps colleagues informed and engaged.
  • Shows openness to diverse perspectives.
  • Adapts communication style to suit the audience.

Team Collaboration:

  • Balances individual and team responsibilities.
  • Shares knowledge and expertise with peers.
  • Fosters an environment of respect and trust.

KFI Engineers is an equal opportunity employer, committed to creating a diverse and inclusive workplace.

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