Card Services Representative

3 weeks ago


Pasadena, California, United States East West Bank Full time

We are seeking a highly skilled and motivated Credit Card Operations Specialist to join our team at East West Bank. As a key member of our operations department, you will be responsible for delivering exceptional customer service, resolving complex issues, and maintaining accurate records.

About the Job

In this role, you will develop a deep understanding of our card products and services, working closely with customers to address their needs and concerns. Your excellent communication skills and attention to detail will enable you to provide top-notch support to both internal and external customers.

Key Responsibilities
  • Deliver outstanding customer service through timely and effective issue resolution
  • Collaborate with cross-functional teams to ensure seamless card product delivery
  • Maintain accurate records and generate reports to support business decisions
  • Participate in ongoing training and development to enhance skills and expertise
Requirements
  • Bachelor's degree in a related field (high school diploma or equivalent required)
  • Basic accounting principles and knowledge of financial institutions
  • Strong analytical and problem-solving skills
  • Excellent communication and teamwork abilities
  • Proficiency in Microsoft Office suite (Excel, Word)
Compensation

The estimated annual salary for this position is $37,440 - $43,520, depending on job-related knowledge, skills, experience, and location.



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