Credit Card Operations Specialist

2 days ago


Pasadena, California, United States East West Bank Full time

At East West Bank, we are dedicated to helping businesses and community members thrive. As a Credit Card Operations Specialist, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our card products.

About the Role

This position is responsible for researching customer inquiries/issues about their card product(s), providing excellent customer service to both cardholders and internal customers, and conducting simple general ledger reconciliation/settlement tasks. The ideal candidate will have a strong understanding of basic accounting principles, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Develop a comprehensive understanding of the bank's card landscape
  • Research and resolve customer issues related to card products
  • Provide top-notch customer service to cardholders and internal customers
  • Conduct routine general ledger reconciliations and settlements
  • Review bankcard applications for accuracy and completeness
  • Maintain accurate records and generate ad-hoc reports as needed
Qualifications
  • Bachelor's degree in a related field (high school diploma or equivalent required)
  • Basic accounting principles and knowledge of financial institutions
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Proficiency in Microsoft Office suite (Excel, Word)
Compensation

The base pay range for this position is $18.00 - $21.00 per hour, depending on job-related knowledge, skills, experience, and location. Exact offers will be determined based on individual qualifications.



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