Credit Card Operations Specialist
2 days ago
At East West Bank, we are dedicated to helping businesses and community members thrive. As a Credit Card Operations Specialist, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our card products.
About the RoleThis position is responsible for researching customer inquiries/issues about their card product(s), providing excellent customer service to both cardholders and internal customers, and conducting simple general ledger reconciliation/settlement tasks. The ideal candidate will have a strong understanding of basic accounting principles, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities- Develop a comprehensive understanding of the bank's card landscape
- Research and resolve customer issues related to card products
- Provide top-notch customer service to cardholders and internal customers
- Conduct routine general ledger reconciliations and settlements
- Review bankcard applications for accuracy and completeness
- Maintain accurate records and generate ad-hoc reports as needed
- Bachelor's degree in a related field (high school diploma or equivalent required)
- Basic accounting principles and knowledge of financial institutions
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Proficiency in Microsoft Office suite (Excel, Word)
The base pay range for this position is $18.00 - $21.00 per hour, depending on job-related knowledge, skills, experience, and location. Exact offers will be determined based on individual qualifications.
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Card Services Representative
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Pasadena, California, United States East West Bank Full timeAbout This OpportunityWe are seeking a skilled Credit Card Operations Specialist to join our team at East West Bank. In this critical position, you will be responsible for providing superior customer service to both cardholders and internal customers. Your duties will include developing a deep understanding of the bank's card landscape, researching customer...
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Card Services Representative
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