Customer Service Representative

3 weeks ago


Pasadena, California, United States Kelly Services Full time

Kelly Services is seeking a dedicated and compassionate Call Center Agent to join our team. In this role, you will be working with high-needs individuals in Pasadena, CA, providing essential support and guidance in emergency situations.

As a Call Center Agent, you will be responsible for handling inbound calls and correspondence, resolving customer inquiries, and entering accurate information into our database. We are seeking individuals with strong communication skills and a passion for helping others to join our team.

**Job Details:**

  • Contract duration: 6 months with potential for extension
  • Schedule: Monday-Friday, 8am-5:00pm
  • Pay rate: $25-28 per hour

**Responsibilities:**

  • Handle inbound calls and correspondence
  • Resolve all aspects of customer inquiries, provide accurate and timely responses
  • Enter accurate information into the database
  • Collaborate with various staff members to ensure seamless operations

**Requirements:**

  • Recent graduate with Bachelor's degree in Social Work or related field
  • 1-3 years' experience in social work or homecare administration
  • Previous Call Center or Customer Service experience
  • Microsoft Office proficient


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