Card Product Support Professional

3 days ago


Pasadena, California, United States East West Bank Full time
About East West Bank

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities.

Job Description

We are seeking a skilled Card Product Support Professional to join our team. In this role, you will be responsible for providing exceptional customer service to cardholders and internal customers, while conducting simple general ledger reconciliation and settlement tasks.

Key Responsibilities
  • Develop strong relationships with internal stakeholders to ensure seamless operations
  • Investigate customer complaints and concerns related to their card products
  • Collaborate with cross-functional teams to resolve issues and improve processes
  • Perform routine general ledger reconciliation and settlement tasks
  • Review bankcard applications for accurate data entry
  • Maintain accurate card logs and ad-hoc reporting
Requirements
  • Bachelor's degree or equivalent preferred
  • Familiarity with basic accounting principles
  • Excellent communication and interpersonal skills
  • Experience in a financial institution or related field highly desirable
  • Proficiency in Microsoft Office suite required (Excel, Word)
Compensation

The base pay range for this position is USD $18.00/Hr. - USD $21.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.



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