Hotel Front Desk Specialist

3 weeks ago


Charlotte, North Carolina, United States Drury Hotels Company, LLC Full time

Join Drury Hotels' Team as a Hotel Front Desk Specialist

Job Description:

Job Title: Hotel Front Desk Specialist - Overnight Shift

Job Summary: We are seeking a skilled and experienced hotel front desk specialist to join our overnight shift team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences through exceptional customer service, cash handling, and auditing responsibilities.

Responsibilities:
  • Cash Handling and Operations: Perform all front desk related functions, including but not limited to checking guests in/out, promoting sales-related programs, maintaining guest records, and cash handling.
  • Auditing and Verification: Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information.
  • Guest Services: Ensure an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
Requirements:
  • Education and Experience: Requires ability to take written and verbal direction and speak English clearly and read English.
  • Communication and Interpersonal Skills: Relate to the public in a warm, friendly manner in providing a hospitable environment.
  • Attention to Detail: Give attention to detail and handle multiple tasks simultaneously and efficiently.
Benefits and Compensation:
  • Estimated Salary: $40,000-$55,000 per year, depending on experience.
  • Benefits: Health, dental, and vision insurance, 401(k) plan, paid time off, and hotel discounts.


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