Hotel Front Desk Specialist
3 weeks ago
Join Drury Hotels' Team as a Hotel Front Desk Specialist
Job Description:Job Title: Hotel Front Desk Specialist - Overnight Shift
Job Summary: We are seeking a skilled and experienced hotel front desk specialist to join our overnight shift team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences through exceptional customer service, cash handling, and auditing responsibilities.
Responsibilities:- Cash Handling and Operations: Perform all front desk related functions, including but not limited to checking guests in/out, promoting sales-related programs, maintaining guest records, and cash handling.
- Auditing and Verification: Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information.
- Guest Services: Ensure an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
- Education and Experience: Requires ability to take written and verbal direction and speak English clearly and read English.
- Communication and Interpersonal Skills: Relate to the public in a warm, friendly manner in providing a hospitable environment.
- Attention to Detail: Give attention to detail and handle multiple tasks simultaneously and efficiently.
- Estimated Salary: $40,000-$55,000 per year, depending on experience.
- Benefits: Health, dental, and vision insurance, 401(k) plan, paid time off, and hotel discounts.
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