Front Desk Ambassador

1 day ago


Charlotte, North Carolina, United States Drury Hotels Company, LLC Full time
Unparalleled Guest Experience

Drury Hotels Company, LLC seeks a highly organized and communicative Front Desk Ambassador to provide exceptional service to its guests. Located in Charlotte, North Carolina, this role offers a unique opportunity to work in a dynamic environment with a company that values its employees.

The estimated salary for this position is $12.50 per hour, with opportunities for quarterly bonuses up to $3,200 per year based on hotel results. As a Front Desk Ambassador, you will be the happy, helpful face of our hotel, ensuring exceptional guest experiences by providing courteous, friendly, and efficient service.

This role involves performing front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. You will also assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Additionally, you will present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

We seek friendly, highly organized communicators and multitaskers with a warm and friendly manner in relating to and interacting with the public. Demonstrated attention to detail while handling multiple tasks simultaneously is essential. Familiarity with handling money, making change, and using office machines in day-to-day activities is required. Ability to speak and receive direction (written and verbal) in English is necessary. Willingness and ability to work alone as scheduled are also required.

In return for your dedication, we offer an award-winning work environment, ranked among Forbes' Best Midsize Employers (2024). Our benefits package includes medical, dental, vision, prescription, life, disability, and Team Member Assistance Program. We also offer company-matched 401(k) and paid time off. Flexible scheduling allows for a better work-life balance.

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