Front Desk Manager Role

2 days ago


Charlotte, North Carolina, United States Hyatt Centric SouthPark Charlotte Full time

We are currently seeking a highly skilled Front Desk Manager to join our team at Hyatt Centric SouthPark Charlotte. As a Front Desk Manager, you will be responsible for ensuring seamless interactions between guests, staff, and hotel operations. Your role will involve resolving issues, handling guest complaints, and providing exceptional service to all hotel guests.

The ideal candidate will have strong leadership skills, excellent communication skills, and a genuine love of working with people. Previous hotel experience is preferred, but not required. If you are looking for a challenging role that allows you to develop your skills and build a successful career in the hospitality industry, this could be the perfect opportunity.

Responsibilities:

  • Manage front office operations, including responding to guest inquiries, processing reservations and check-ins, delegating housekeeping, security, and service requests
  • Resolve guest complaints and provide exceptional service to all hotel guests
  • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
  • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
  • Process additional administrative, bookkeeping, and accounting procedures as required

Qualifications:

  • Proficiency with computers is required; experience with reservation and accounting software is desired
  • High school diploma or equivalent required; some college preferred
  • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
  • Great communications and excellent customer service skills are required
  • Overnight shift; requires flexible hours

We estimate the salary for this position to be around $45,000 - $55,000 per year, depending on experience and qualifications.



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