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Administrative Support Specialist

2 months ago

Auburn, Kentucky, United States Servpro Industries, LLC Full time
About the Role

We are seeking a highly organized and detail-oriented Administrative Assistant to support our Field Operations team. As a key member of our team, you will provide administrative support to our Regional Director of Operations and Franchise Business Consultants, ensuring seamless communication and efficient operations.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, including franchise owners and employees.
  • Ensure timely and accurate handling of correspondence, including emails, letters, and reports.
  • Assist in preparing for on-site and off-site meetings, including recording minutes and transcribing as requested.
  • Prepare franchise performance reports and provide results to Franchise Business Consultants for follow-up.
  • Ensure accurate and timely delivery of incoming and outgoing mail and packages.
  • Communicate franchise dispatch statuses to the Field Operations team.
  • Monitor regional calendars to ensure accuracy and maintain department systems and resources.
  • Support the annual APA validation/verification process and communicate any compliance issues with the Regional Director of Operations.
  • Assist the Customer Care Center during high call volume.
Requirements
  • High School Diploma or GED required.
  • Ability to read, write, and speak English fluently.
  • Proficiency in Microsoft Office, with advanced proficiency in Word, Excel, and PowerPoint.
  • Excellent written and oral communication skills.
  • Administrative/Organization skills, including calendar management and scheduling, filing maintenance and organization, telephone business acumen, and travel planning and coordination.
About SERVPRO

SERVPRO is a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.