Senior Systems Administrator

4 weeks ago

Auburn, Kentucky, United States Servpro Industries Inc Full time

Job Summary

The Senior Systems Administrator is responsible for providing daily technical support, enhancements, and stable operation to SERVPROS LAN/WAN infrastructure environment. This role encompasses support for a LAN/WAN Infrastructure of Corporate users and daily access and usage to corporate systems for 2,000+ franchises nationwide.

Key Responsibilities

  • Provide maintenance, enhancements, and implementation for LAN/WAN hardware resources, including network switches, storage systems, load balancers, blade server infrastructure, and backup systems on-premise and on cloud infrastructure (AWS).
  • Administer all equipment, hardware, and software upgrades for the LAN environment.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Administer and maintain end user accounts, permissions, and access rights.
  • Provide daily technical Production support for SERVPROS LAN/WAN physical and cloud-based infrastructure environment.
  • Implement and maintain Single Sign-on infrastructure, including Active Directory Services, third-party GUI, and third-party middle-tier integration.
  • Manage and maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Manage and maintain data backup processes and resources.
  • Perform network design and capacity planning.
  • Develop, implement, and maintain disaster recovery infrastructure and processes.
  • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
  • Maintain network component inventory documentation and technical specifications information.
  • Provide necessary support for cloud-based platforms, including Amazon AWS, Microsoft Azure, and Office 365.
  • Perform server and security audits.

Requirements

  • Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
  • Five plus years in Technical Production Environment providing LAN/WAN support.
  • Five plus years hands-on experience with Microsoft Server operating systems and operations.
  • Three plus years of experience managing and supporting cloud-based infrastructure and services.
  • Cisco CCNA a plus.
  • Bachelors degree in Information Technology, Business, or equivalent experience in a related field.

About SERVPRO

For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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