Front Desk Associate

4 days ago


Lexington KY USA, United States Tru by Hilton University Medical Center Full time
Job Title: Front Desk Associate

Join our team at Tru by Hilton University Medical Center as a Front Desk Associate and be part of a dynamic and fast-paced environment. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:
  • Register and assign rooms to guests, ensuring a smooth and efficient check-in process.
  • Handle guest requests and complaints in a professional and courteous manner.
  • Process payments and handle cash transactions accurately and efficiently.
  • Keep records of room availability and guest accounts up-to-date.
  • Communicate effectively with housekeeping and maintenance staff to ensure guest rooms are clean and ready for occupancy.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Assist with special requests, such as arranging tours, taxis, or restaurant reservations for guests.
Requirements:
  • High school diploma required.
  • Previous customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
Working Conditions:

This position requires standing for long periods, walking, and lifting up to 25 pounds. The noise level is moderate, and there may be frequent interruptions from guests and phone calls.



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