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Front Desk Associate

2 months ago

Bloomington MN USA, United States Remington Full time

Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Remington. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.

Key Responsibilities

  • Guest Services
    • Check guests in and out of the hotel, ensuring accurate and efficient processing of transactions.
    • Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Cash Handling
    • Manage cash, checks, and credit card transactions accurately and efficiently.
    • Make change correctly and handle guest payments in a timely manner.
  • Front Office Operations
    • Have a working knowledge of the Front Office computer system and daily transactions.
    • Assist with pre-registration and blocking of reservations as needed.
  • Team Collaboration
    • Work collaboratively with the front desk team to ensure seamless guest service.
    • Communicate effectively with colleagues to resolve any issues or concerns.

Requirements

  • High Work Ethic
    • Demonstrate a strong work ethic and self-initiative in providing exceptional guest service.
  • Flexibility
    • Be available to work varying schedules, including nights, weekends, and holidays.
  • Team Player
    • Enjoy working as part of a team that provides great experiences for our guests.