Fraud Analysis Representative I

2 weeks ago


Tustin, California, United States SchoolsFirst Federal Credit Union Full time

We are continually seeking diverse, skilled, and service-oriented individuals to become part of our outstanding team.

Fraud Detection Representative I

The compensation range for this role is outlined below. Our salary ranges are designed to accommodate candidates with varying levels of expertise and experience, as well as to provide opportunities for advancement and tenure growth within the position over time. Typical starting salary offers generally fall within the minimum to midpoint of the pay range for many candidates. Any offer made to a candidate will be based on their unique combination of knowledge, skills, education, and experience, as well as internal equity considerations.

Compensation Range:
$32.88

Scheduled Weekly Hours:
20

Key Responsibilities

Deliver exceptional service to members by assessing and analyzing various account activities to prevent fraudulent transactions. Safeguard Credit Union assets through effective risk management by identifying fraud patterns, points of vulnerability, and potential threats to our members and cardholders. This role involves significant member interaction and encompasses a wide array of servicing responsibilities related to Credit Union share accounts.

  • Monitor and evaluate daily fraud alerts and reports through risk management systems according to assigned strategies and queues, taking appropriate actions to reduce loss exposure. These actions may include direct member communication to temporarily block, reissue, or suspend account activity and prepare documentation for fraud losses.
  • Ensure the confidentiality of information while controlling and safeguarding sensitive data and materials.
  • Comprehend the legal and regulatory standards relevant to the financial services sector and credit unions.
  • Organize, prioritize, and complete multiple tasks in a high-volume, fast-paced environment while navigating various computer systems.
  • Collaborate with fellow detection team members and propose process improvement recommendations.
Additional Responsibilities
  • Perform other assigned duties as necessary.
  • Adhere to regulatory compliance and complete assigned training requirements, including but not limited to BSA regulations relevant to specific job functions. Non-compliance may lead to disciplinary actions and other employment-related consequences.
Qualifications
  • High School Diploma or GED is required.
  • 1-3 years of experience in credit unions, banking, or financial services is required.
  • Prior experience in a fraud detection or contact center environment is preferred.
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring.

At SchoolsFirst FCU, we are dedicated to building and nurturing a diverse, inclusive, and authentic team. If you are enthusiastic about a position or considering a career change but your previous experience does not align perfectly with every qualification in the job description, we encourage you to apply regardless. Many skills are transferable, and you may be the ideal candidate for this position or for other roles we are currently exploring.

SchoolsFirst Federal Credit Union is devoted to fostering, cultivating, and maintaining a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, as well as discrimination against all individuals based on race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

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