Service Delivery Representative I

3 months ago

Tustin, United States SchoolsFirst Federal Credit Union Full time

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Service Delivery Representative I

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:
$18.79 - $26.31

Scheduled Weekly Hours:

40

What You'll Be Doing

Serve Membership by supporting multiple contact channels, primarily via telephone and by providing World Class Personal Member Service on every contact, while completing transactions or providing information on Credit Union products and services.

  • Serving the Membership over the telephone and by processing Member transactions and providing product and service information, while supporting limited call queues. This includes but is not limited to:
  • Identifying and correcting Member account problems through research and follow-up.
  • Advocate for our Members and be willingly to escalate calls as appropriate and or solicit help as needed.
  • Delivering World Class Personal Member Service professionally and efficiently, while contributing to department goals on Quality Control and Contact Center service objectives.
  • Maintains confidentiality of credit union and Member records.
  • Performing various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc.
  • Informing Members of credit union promotions and/or new products and services.
  • Providing consultative services to Members regarding credit union products and services or referring Members to the appropriate team member by assessing the Member's needs and addressing their concerns by gaining agreement.
Additional Job Functions
  • Performs other duties as assigned
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
Qualifications
  • High School Diploma or GED required
  • less than 1 year of previous related experience required


Knowledge, Skills, and Abilities
  • Demonstrating empathy to our Member's needs on each and every Member interaction
  • Concentrates on caller
  • Listens without interrupting
  • Asks questions to clarify and verify information
  • Recaps transaction to ensure understanding
  • Identifies essential information
  • Enters information quickly
  • Displays expected level of accuracy
  • Summarizes transaction clearly and concisely
  • Uses correct terminology


SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

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