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Fraud Prevention Specialist I
2 months ago
We are continually seeking diverse, skilled, and service-oriented individuals to enhance our outstanding team.
Position: Fraud Detection Representative I
The compensation range for this role is outlined below. Our salary ranges are designed to accommodate candidates with varying levels of expertise and experience, as well as to provide opportunities for advancement and recognition over time. Typical salary offers for new hires generally fall within the minimum to midpoint of the specified pay range. Any offer made will reflect the candidate's unique qualifications, skills, education, and experience, along with considerations of internal equity.
Compensation Range:
$32.88
Scheduled Weekly Hours:
20
Key Responsibilities:
Deliver exceptional service to members by evaluating and analyzing various account activities to prevent fraudulent transactions. Safeguard Credit Union assets through effective risk management by identifying fraud patterns, vulnerabilities, and potential threats to our members and cardholders. This role involves significant member interaction and encompasses a variety of servicing tasks related to Credit Union share accounts.
- Review and monitor daily fraud alerts and reports through risk management systems based on assigned strategies and queues, taking necessary actions to reduce loss exposure. This includes direct member communication for temporarily blocking, reissuing, or suspending account activities and preparing documentation for fraud losses.
- Ensure confidentiality of sensitive information and materials, maintaining strict controls.
- Comprehend the legal and regulatory obligations pertinent to the financial services sector and credit unions.
- Effectively organize, prioritize, and manage multiple tasks in a fast-paced environment while navigating various computer systems.
- Collaborate with fellow detection team members and contribute to process improvement initiatives.
- Perform other assigned duties as required.
- Adhere to regulatory compliance and complete assigned training requirements, including but not limited to BSA regulations relevant to specific job duties. Non-compliance may lead to disciplinary actions.
- High School Diploma or GED is required.
- 1-3 years of experience in credit unions, banking, or financial services is required.
- Prior experience in a fraud prevention or contact center environment is preferred.
At SchoolsFirst FCU, we strive to build and nurture a diverse, inclusive, and authentic team. If you are enthusiastic about a position or considering a career change but feel your previous experience does not align perfectly with every qualification in the job description, we encourage you to apply regardless. Many skills are transferable, and you may be the ideal candidate for this position or other roles we are developing.
SchoolsFirst Federal Credit Union is dedicated to cultivating a culture of diversity and inclusion. We are an equal opportunity employer and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, as well as discrimination against all individuals based on race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.