Restaurant Operations Manager

3 weeks ago


Baltimore, Maryland, United States SUMMERWOOD MASTER Full time
Job Summary

The Associate Restaurant Manager serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Key responsibilities include driving excellence in customer service, maintaining company standards in product and facility specifications, supervising food handling procedures and operational processes, and exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets.

Key Accountabilities

• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.

• Drives customer-focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.

• Tracks, analyzes, and resolves sources of customer complaints.

• Ensures that food safety standards are met.

Financial Responsibilities

• Develops and drives restaurant annual operating plan.

• Analyzes sales, labor, inventory, and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.

• Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.

Operations and Human Resources

• Ensures that facilities and equipment are maintained to Company standards.

• Monitors inventory, food preparation, and order fulfillment daily to ensure adherence to company standards.

• Establishes restaurant speed with service (SWS) targets, monitors performance, and resolves bottlenecks to achieve SWS goals.

• Oversees development and revision of weekly management and crew schedules.

Requirements

• High school diploma or GED.

• Supervisory experience in either a food service or retail environment.

• Demonstrated ability to maintain financial controls and coach and train hourly employees.

• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.

Benefits

• Accrue PTO every pay period, enrolled in STD/LTD entitled to enroll in medical, dental, life, 401k.

• Annual bonus potential $7280 to $9500.

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