IT Support Specialist 2

2 weeks ago


Savannah, Georgia, United States Calabitek Full time
Job Overview

Location: Candidates must be local to the designated coverage area.

Certifications: A+ Certification or Network+ Certification is required (must be uploaded).

As a Systems Analyst 2, you will provide essential onsite support for clients within your assigned regions. Your responsibilities will include:

  • Troubleshooting and resolving end-user workstation and peripheral issues, both remotely and in person.
  • Ensuring that all user applications and equipment function correctly and adhere to relevant policies and procedures.
  • Installing and supporting network devices that deliver critical business services.
  • Performing data backup and recovery for end users with meticulous attention to detail.
  • Processing surplus equipment in accordance with established protocols, including the proper sanitization of electronic devices to DoD standards.
  • Documenting and tracking problem tickets, escalating to appropriate teams as necessary.
  • Coordinating with vendor support to address technical challenges with desktop hardware and software.
  • Assisting with special projects, including the setup, breakdown, and relocation of computer equipment and peripherals.

Required Skills:

  • Technical degree in computer applications, technology, or a related field from an accredited institution.
  • Experience troubleshooting network connectivity in both LAN and WAN environments (2 years).
  • Proficiency in imaging and deploying laptops (2 years).
  • Expertise in providing hardware support for desktop and laptop computers (2 years).
  • Support experience with Microsoft Outlook and Microsoft Office 2013 or higher (2 years).
  • Experience assisting remote workers and troubleshooting VPN and remote technology issues (2 years).
  • Familiarity with Bitlocker encryption, antivirus, and malware/spyware removal software (highly desired, 2 years).
  • Experience with local and network printer troubleshooting and repair (2 years).
  • Technical support experience in a Windows 10 environment (highly desired, 2 years).
  • Experience supporting Cisco VoIP phones and Jabber client (highly desired, 2 years).
  • Setup and installation of computers for onboarding and offboarding processes.

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