Customer Account Manager

2 days ago


Minneapolis, Minnesota, United States Tt Electronics Plc Full time
Job Title: Customer Account Manager

At Tt Electronics Plc, we are seeking a highly organized and self-motivated Customer Account Manager to join our team. As the primary point of contact for our existing customers, you will be responsible for overseeing the execution of contracts and managing customer relationships.

Key Responsibilities:
  • Act as the customer advocate internally and communicate the voice of the client directly back to key stakeholders within Tt Electronics' divisions and businesses.
  • Manage booking and revenue forecasts in line with SIOP reviews.
  • Interface with various teams to develop marketing and sales strategy, pricing policy, and sales forecasts.
  • Oversee completion of customer requested forms, surveys, and other documents.
  • Manage customer inquiries, providing detailed production updates, quoting, and negotiating fees, and processing customer orders in compliance with various industry and customer standards.
  • Collaborate with Business Development, Engineering, Program Mgmt, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs.
  • Responsible for maintaining data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems.
  • Communicate progress/status of accounts to internal and external stakeholders.
Requirements:
  • Bachelor's Degree in a related field (business, finance, etc.) preferred.
  • Two to five years of previous Inside Sales and/or Customer Service experience in a manufacturing environment preferred but not mandatory.
  • Proven verbal and written communication skills to effectively communicate with a wide audience of internal and external customers.
  • Experience with Epicor and/or Salesforce strongly preferred.
  • Experience in the Medical device industry a plus.
  • Computer proficiency-Intermediate level in Microsoft Office.
  • Commitment to work with a hands-on approach in a team atmosphere is required.
  • This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR.

We are an equal opportunities employer and welcome applications from everyone. We are committed to equality of opportunity for all and you can rest assured that Tt Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you.



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