Account Manager

18 hours ago


Minneapolis, Minnesota, United States Surescripts Full time
Job Summary

The Customer Success Specialist will provide support to customers of Surescripts, working directly with the Account Executive to understand reporting and data needs, address business problems, and advance planned goals and strategy.

The ideal candidate will have a customer-first mindset, playing at the intersection of creativity and strategy, and be grounded in good data, real market insights, and measurable results.

Responsibilities
  • Develop highly effective relationships with customers.
  • Gather and translate customer business needs into service requirements.
  • Apply understanding of customers strategic plans and collaborate with internal partners.
  • Escalate customer concerns that require intervention from management or other internal business units.
  • Responsible for managing the retention, growth, and satisfaction within designated customers.
  • Ensure customers know the benefits and value of Surescripts products to help drive adoption and utilization of Surescripts products.
  • Coordinate pilots and early adoption opportunities with our customers to gain adoption and utilization.
  • Actively participate in the preparation and design of account reviews with Account Executives to evaluate customer needs and product utilization.
  • Propose business enhancements to reduce errors, increase routing efficiency, and growth of enablement and utilization of Surescripts products.
  • Train and educate other Account Managers.
Qualifications
  • Bachelor's degree or equivalent experience.
  • 5+ years of experience in related, progressive roles of account or customer management.
  • Health Systems experience.
  • 1+ years of experience leading projects.
  • Experience demonstrating value through the utilization of reports, running and interpreting them to highlight trends for customers.
  • Strong communication, influencing, & collaboration skills.
  • Experience partnering with Account Executive/s to manage customer relationships.
  • Self-motivated to increase healthcare / healthtech industry knowledge and learn Surescripts products to promote their value.

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