Customer Support Associate/Account Manager

2 days ago


Minneapolis, Minnesota, United States Smart Warehousing Full time
Job Summary

We are seeking a highly skilled and motivated Customer Support Associate/Account Manager to join our team at Smart Warehousing. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients, ensuring seamless order fulfillment and inventory management.

Key Responsibilities
  • Provide high-level customer service and operational support to clients
  • Maintain open communication with customers and stay engaged with their business needs
  • Research and resolve order or billing problems in a timely and professional manner
  • Communicate with internal teams, including business development, sales, and IT, as needed
  • Assist with operational procedures, including sorting, loading/unloading activities, and shipment processing
  • Review and administer the order process within the warehouse
  • Key data into our proprietary system (SWIMS) and maintain order and customer data
Requirements
  • High school diploma or GED equivalent
  • 1+ years of experience in a customer service-related position
  • Intermediate level of proficiency with Microsoft Office and technology
  • Strong oral and written communication, problem-solving, and interpersonal skills
Why Join Smart Warehousing?

We offer a wide range of employee benefits, including competitive compensation packages, 401K with company match, medical, dental, and vision healthcare plans, parental leave, and professional growth opportunities.



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