Poker Floor Supervisor

3 weeks ago


Everett, Massachusetts, United States Encore Boston Harbor Full time
Poker Floor Supervisor Job Description

At Encore Boston Harbor, we are seeking a skilled Poker Floor Supervisor to join our team. As a Poker Floor Supervisor, you will be responsible for providing exceptional guest service in the poker area, ensuring a positive and enjoyable experience for our guests.

Key Responsibilities:
  • Provide front-line guest service, serving as a host and cashier for poker guests.
  • Assist guests with various needs, promoting poker play and contributing to a positive guest experience.
  • Adhere to all Encore Boston Harbor core values and property standards.
  • Participate in the execution of short- and long-term departmental goals, objectives, policies, and operating procedures.
  • Verify compliance with internal policies, federal and state laws, rules, regulations, and property-wide controls.
  • Deliver and maintain a maximum level of service.
  • Contribute to company-wide communication and best practices.
  • Stay informed of all new developments within the department.
  • Manage multiple priorities simultaneously and meet deadlines in stressful and high-pressure situations.
Requirements:
  • 21 years of age or above.
  • Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
  • High school degree or equivalent required. Hospitality or casino experience preferred.
  • Outstanding organizational and interpersonal skills, as well as excellent attention to detail.
  • Minimum of 2 years experience in a Poker room as a dealer/dual rate.
  • Strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint are a plus.
  • Ability to work beyond the boundaries of an average work day.
  • Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
  • Must possess a positive, "whatever it takes" attitude.
  • Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
Work Environment:
  • The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
  • Reliable, consistent, and punctual attendance is required.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws according to EEO guidelines.



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