Resort Hospitality Professional

7 days ago


Everett, Massachusetts, United States Encore Boston Harbor Full time
Job Summary

We are seeking a highly skilled and experienced Poker Floor Supervisor to join our team at Encore Boston Harbor. As a key member of our gaming operations team, you will be responsible for providing exceptional guest service and ensuring a positive gaming experience for our patrons.

Key Responsibilities
  • Guest Service: Provide top-notch guest service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Poker Floor Management: Oversee the daily operations of the poker floor, ensuring that games are running smoothly and efficiently.
  • Team Leadership: Lead and motivate a team of gaming professionals, providing guidance and support to ensure that they are equipped to provide exceptional guest service.
  • Problem-Solving: Identify and resolve any issues that may arise on the poker floor, using your problem-solving skills to find creative solutions.
  • Communication: Communicate effectively with guests, team members, and other departments to ensure seamless operations and exceptional guest service.
Requirements
  • Experience: 2+ years of experience in a poker room or gaming operations role.
  • Education: High school degree or equivalent required.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Certifications: Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Team Environment: A dynamic and supportive team environment.


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