Head of Front Office Management
2 weeks ago
Position Overview
We are excited to announce an exceptional opportunity for a dedicated and service-oriented leader to become the Head of Front Office Management at La Quinta Resort & Club. This role is pivotal in ensuring our guests receive outstanding service and memorable experiences.
The ideal candidate will possess a solid history of fostering a team environment that prioritizes guest satisfaction, demonstrates a willingness to learn, and leads by example. This individual will engage professionally and courteously with both guests and team members, providing support on both personal and professional levels.
Working closely with the General Manager, the Head of Front Office Management will oversee the Front Office team, including Front Desk, PBX, and Bell Services, to guarantee exceptional guest experiences. This role is instrumental in upholding quality standards, spearheading training initiatives, and influencing the company culture to maintain high service standards. Additionally, this position plays a significant role in long-term strategic planning and goal setting.
If you have a background in leading successful Front Office teams, enjoy connecting with diverse individuals, and are committed to delivering exceptional service, we invite you to consider this remarkable opportunity to advance your career in the hospitality industry.
Key Responsibilities:
- Oversee Front Office operations to guide the team in creating memorable guest experiences.
- Champion the Service Culture within the organization.
- Develop and mentor a leadership team within the Front Office.
- Ensure that comprehensive training materials are available and utilized across departments, implementing coaching and recognition programs for all staff.
- Lead initiatives to maximize revenue and accurately forecast occupancy levels.
- Participate in Revenue Optimization Committee meetings.
- Model professional conduct to ensure all guest interactions are handled with care.
- Deliver outstanding customer service by engaging with guests and showing genuine interest in their needs.
- Address and resolve issues, ensuring guest satisfaction even in challenging situations.
- Collaborate with hotel staff to effectively communicate and coordinate daily operations.
- Maintain professional relationships with hotel/resort staff, providing necessary information to support other departments.
Benefits of Joining Our Team:
- Opportunities for career advancement.
- Mentorship and development of the Front Office leadership team.
- Incremental increases in hourly compensation.
- Involvement in scheduling front desk personnel.
- A role in management decision-making processes.
- Participation in the recruitment process.
- The ability to influence business improvements.
Additional Responsibilities:
- Acquire and demonstrate proficiency in all relevant skills for the roles you are responsible for training.
- Conduct interviews and oversee the hiring of front desk, bell service, and PBX staff.
- Prepare front desk schedules in line with staffing guidelines.
- Assist in labor management, providing supervision in accordance with productivity standards.
- Complete training and certification for all front desk, bellperson, and PBX staff.
- Attend all mandatory meetings.
- Evaluate the performance of all staff in accordance with company guidelines.
- Facilitate necessary meetings and ongoing training sessions.
- Maintain the condition of your work area and equipment.
- Ensure compliance with all accounting standards set by the company.
- Adhere to all operational standards established by the hotel and the organization.
General Duties:
As the Head of Front Office Management, you will supervise the front desk staff, guest service representatives, and PBX operators, while maintaining daily communication with the night audit manager.
Essential Qualities for Success:
- A minimum of 3-5 years of experience in the hospitality industry is required. A college degree or equivalent combination of education and experience is essential.
- Experience with Hilton Brands is advantageous.
- Strong communication skills.
- A genuine desire and ability to learn and grow.
- Flexibility in scheduling.
PI35a293bee
-
Front Desk Representative
5 days ago
La Quinta, California, United States Sunridge Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk/Guest Service Agent to join our team at Sunridge Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...
-
Guest Service Ambassador
5 days ago
La Quinta, California, United States Sunridge Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk/Guest Service Agent to join our team at Sunridge Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...
-
Assistant Store Manager
2 days ago
La Quinta, California, United States TJ Maxx Full timeJob Summary:We are seeking an experienced Assistant Store Manager to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for assisting the Store Manager in the areas of merchandising, operations, customer service, and human resources.Key Responsibilities:Assist in the development and implementation of sales...
-
Club Manager
3 days ago
La Quinta, California, United States Planet Fitness - PF Baseline Fitness Full timeJob DescriptionThe Fitness Operations Manager will be responsible for overseeing the day-to-day operations of the gym to ensure an exceptional member experience and a financially successful club. This role will involve leading a team of employees in a positive and motivating manner, with a focus on employee training and development.Key ResponsibilitiesStaff...
-
Regional Operations Manager
2 weeks ago
La Quinta, California, United States Planet Fitness - PF Baseline Fitness Full timeJob OverviewPosition: District ManagerReports to: Regional ManagerStatus: Full Time / Supervisor / ExemptPosition SummaryThe District Manager is accountable for overseeing all operational aspects within designated Planet Fitness locations. This role encompasses managing between 3 to 8 clubs, ensuring they meet the established standards of excellence.Key...
-
Regional Operations Manager
2 weeks ago
La Quinta, California, United States Planet Fitness - PF Baseline Fitness Full timeJob OverviewPosition: District ManagerReports to: Regional ManagerStatus: Full Time / Supervisor / ExemptPosition SummaryThe District Manager is accountable for overseeing all operational aspects within designated Planet Fitness locations across a specific district. This role involves managing between 3 to 8 clubs, with direct oversight of Club Managers.Key...
-
Regional Operations Manager
2 weeks ago
La Quinta, California, United States Planet Fitness - PF Baseline Fitness Full timeJob OverviewBenefits:Performance-based bonusesAttractive salary packageComprehensive dental coverageHealth insurance optionsCareer advancement opportunitiesPaid leaveVision care benefitsPosition Title: District ManagerReports To: Regional ManagerEmployment Type: Full Time / Supervisor / ExemptPosition SummaryThe District Manager is accountable for overseeing...
-
Banking Relationship Advisor II
6 days ago
La Quinta, California, United States Bank of Southern California Full timeBanking Relationship AdvisorJoin our esteemed team at Bank of Southern California as a Banking Relationship Advisor. We are seeking a committed professional to enhance our branch operations by delivering outstanding service to our valued clients. In this capacity, you will assist with new account inquiries, manage account maintenance, and fulfill...
-
Front End Operations Manager
4 days ago
La Puente, California, United States El Super Full timeJob Summary:As a Front End Supervisor at El Super, you will be responsible for overseeing the front end operations of our store. This includes ensuring that all cash handling procedures are followed and that company policies are enforced.Key Responsibilities:Manage front end operations, including cash handling and customer serviceEnforce company policies and...
-
Front End Operations Manager
1 day ago
La Puente, California, United States El Super Full timeJob Summary:As a Front End Supervisor at El Super, you will be responsible for overseeing the front end operations of our store. This includes ensuring that all cash handling procedures are followed and that company policies are enforced.Key Responsibilities:Manage front end operations, including cash handling and customer serviceEnforce company policies and...
-
Front Desk Representative
1 week ago
La Jolla, California, United States HEI Hotels and Resorts Full timeAbout UsAt HEI Hotels and Resorts, we strive to provide exceptional experiences for our guests. Our hotel, located in the heart of La Jolla, offers a unique blend of modern comforts and stunning natural beauty.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a key member of our front office staff,...
-
Relationship Banking Specialist II
1 week ago
La Quinta, California, United States California Bank of Commerce Full timeCustomer Service RepresentativeWe are seeking a dedicated individual to join our team at California Bank of Commerce as a Customer Service Representative. In this role, you will provide exceptional customer service to all clients, handling new account requests, account servicing, and transactional needs. You will also have the opportunity to promote and...
-
Front Desk Representative
1 week ago
La Jolla, California, United States HEI Hotels and Resorts Full timeAbout UsAt HEI Hotels and Resorts, we strive to provide exceptional experiences for our guests. Our hotel, located in the heart of La Jolla, offers a unique blend of modern comforts and stunning natural beauty.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a key member of our front office staff,...
-
Front Desk Supervisor
3 days ago
La Jolla, California, United States HEI Hotels and Resorts Full timeAbout the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at HEI Hotels and Resorts. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesAssist the Front Office Manager in managing front office...
-
Office Support Specialist
1 week ago
La Puente, California, United States CEMCO LLC Full timeJob OverviewPOSITION SUMMARYOversee front office operations while delivering outstanding customer service to visitors, managing incoming calls, and handling mail distribution efficiently. Provide essential clerical support to various departments as needed.KEY RESPONSIBILITIESThis entry-level role operates under the direct guidance of the Human Resources...
-
Certified Fitness Coach
1 week ago
La Quinta, California, United States Planet Fitness - PF Baseline Fitness Full timeJob OverviewThe Fitness Trainer plays a vital role in managing the group fitness initiatives at Planet Fitness. This position involves guiding new members towards achieving their health objectives by developing straightforward workout plans and demonstrating the correct usage of gym equipment.Key ResponsibilitiesLead and oversee the group fitness program,...
-
Certified Fitness Coach
7 days ago
La Quinta, California, United States Planet Fitness - PF Baseline Fitness Full timeJob OverviewThe Fitness Trainer plays a vital role in leading the group fitness initiatives at Planet Fitness. This position is focused on guiding new members to reach their health and fitness aspirations by crafting straightforward workout plans and demonstrating the correct usage of gym equipment.Key ResponsibilitiesOversee and manage the group fitness...
-
Office Support Specialist
1 week ago
La Puente, California, United States CEMCO LLC Full timeJob OverviewPOSITION SUMMARYThe role involves overseeing front office functions, ensuring a high standard of customer service for visitors, managing incoming communications, and handling mail distribution efficiently. Additional clerical support may be provided to various departments as needed.KEY RESPONSIBILITIESDeliver professional and courteous service,...
-
Office Support Specialist
2 weeks ago
La Puente, California, United States CEMCO LLC Full timeJob OverviewPOSITION SUMMARYOversee front office operations while delivering outstanding customer service to all visitors. Responsibilities include managing incoming calls, directing them to the relevant departments, and handling mail and parcels efficiently. Provide light administrative support across various departments as needed.KEY RESPONSIBILITIESThis...
-
Office Manager
2 days ago
La Habra, California, United States Auto Collision Consultants Full timeJob SummaryWe are seeking a highly skilled and experienced Office Manager to join our team at Auto Collision Consultants. The successful candidate will be responsible for overseeing daily office activities, ensuring smooth operations, and providing qualified staff to support our business goals.Key ResponsibilitiesOffice Operations: Coordinate and monitor...
