Customer Service Associate

1 week ago


Memphis, Tennessee, United States Zaxby's Full time

Overview

As a vital member of our team, cashiers serve as the initial interaction point for our patrons, playing a crucial role in ensuring a memorable dining experience. Responsibilities include taking and processing orders, managing payments, maintaining cleanliness in dining and guest areas, and delivering exceptional service by adhering to established protocols with promptness.

Key Responsibilities

The individual in this role is expected to engage in the following activities:

Training and Development

  • Complete all necessary training modules, including:
    • Zaxby's Front of House Development Plan
    • Hands-on stations training
    • Any additional training mandated by Zax LLC

Guest Interaction

  • Warmly greet guests upon entry and express gratitude as they exit
  • Stay informed about current promotions
  • Clarify menu items, respond to inquiries, and recommend additional offerings
  • Represent the Zaxby's brand with enthusiasm

Order Processing

  • Accurately input guest orders into the point of sale system
  • Process payments, operate cash registers, and maintain transaction records
  • Handle cash transactions, verify cash drawers, and document totals correctly

Maintaining Cleanliness

  • Ensure cleanliness and upkeep of guest areas, including dining spaces, counters, restrooms, and the restaurant's exterior
  • Monitor equipment functionality and report maintenance needs to management
  • Restock supplies such as paper goods, condiments, and beverages
  • Keep workstations organized and tidy

Food Preparation

  • Prepare beverages, sauces, and other menu items according to company standards
  • Ensure food and drink safety regulations are followed
  • Accurately package and present guest orders
  • Assist with kitchen and back-of-house tasks as required

Additional Duties

  • Complete all tasks promptly and efficiently
  • Adhere to safety guidelines and procedures
  • Perform other assigned duties as necessary

Qualifications

To qualify for this position, candidates must meet the following criteria:

  • Must be at least 16 years old
  • Ability to work a minimum of 9 hours weekly

Physical Requirements

  • Ability to sit, stand, and walk for extended periods
  • Occasional bending, stooping, and climbing, including ladder use
  • Frequently lift, push, pull, and carry items weighing up to 50 pounds
  • Continuous hand and wrist use for grasping and fine motor tasks
  • Effective communication skills in speech, reading, and writing
  • Ability to maintain effective audio-visual perception and judgment
  • Work in environments with varying temperatures and potential food allergens
  • Safely operate restaurant equipment, including knives and fryers

Founded in 1990, Zaxby's is a fast-casual dining establishment specializing in chicken wings, chicken fingers, sandwiches, and salads, primarily operating in the Southern United States with over 900 locations.



  • Memphis, Tennessee, United States Service Corporation International Full time

    Our company, Service Corporation International, is a leader in the death care industry. We celebrate lives and honor the deceased. Consider a career with a company that values its associates and provides opportunities for growth.Welcomes client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and...


  • Memphis, Tennessee, United States Memphis Goodwill Incorporated Full time

    Position Title: Store AssociateCompany: Memphis Goodwill IncorporatedJob Overview:The Store Associate plays a crucial role in ensuring exceptional customer service and maintaining the overall security and cleanliness of the retail environment. This position involves engaging with donors, sorting and categorizing donations, and preparing merchandise for...

  • Floor Associate

    5 days ago


    Memphis, Tennessee, United States Memphis Goodwill Incorporated Full time

    Job Summary:We are seeking a highly motivated and customer-focused Floor Associate to join our team at Memphis Goodwill Incorporated. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and achieving sales goals.Key Responsibilities:Customer Service: Greet...


  • Memphis, Tennessee, United States Zaxby's Full time

    Position Overview: Cashier at Zaxby'sAs a Cashier, you will be the initial point of contact for our customers, playing a vital role in creating a welcoming atmosphere. Your responsibilities will encompass taking customer orders, processing transactions, maintaining cleanliness in customer areas, and delivering outstanding service by following established...


  • Memphis, Tennessee, United States Memphis Goodwill Incorporated Full time

    Retail Floor SpecialistOverviewThe Retail Floor Specialist plays a crucial role in ensuring a welcoming shopping environment for customers. This position involves various responsibilities aimed at enhancing customer satisfaction and maintaining store standards.Key ResponsibilitiesDeliver outstanding customer service to create a positive shopping...


  • Memphis, Tennessee, United States Home Decor Outlets Full time

    **Job Summary**We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Home Decor Outlets. As a key member of our sales team, you will be responsible for providing exceptional customer service, identifying customer needs, and presenting solutions to meet their needs.**Key Responsibilities:**Initiate contact with...


  • Memphis, Tennessee, United States Tire Choice Auto Service Centers Full time

    Job Overview The Automotive Guest Relations Specialist position is available in both full-time and part-time capacities, with compensation based on the specific needs of the business. This role serves as a pivotal member of the team, acting as the key holder and manager on duty when the Store Manager is unavailable or when the situation demands. The...


  • Memphis, Tennessee, United States Zaxby's Full time

    Position Overview: Cashier at Zaxby'sAs a Cashier, you are a vital part of our team, representing the first interaction our guests have with Zaxby's. Your primary responsibility is to ensure that every customer enjoys a pleasant experience. This role encompasses taking orders, processing payments, maintaining cleanliness in guest areas, and delivering...


  • Memphis, Tennessee, United States Trax Group Full time

    Position OverviewWe are looking for a Customer Operations Coordinator to become a vital part of our team at Trax Group, a prominent name in Transportation Spend Management solutions.About UsTrax Group provides top-tier cloud-based applications and expert services designed to assist clients in effectively managing their global transportation expenditures....


  • Memphis, Tennessee, United States Lowe's Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Lowe's. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a clean and safe store environment, and ensuring that our customers have an outstanding shopping...


  • Memphis, Tennessee, United States Memphis Goodwill Incorporated Full time

    Position Title: Cashier/Sales AssociateJob Category: Sales Associates/CashiersJob Overview:The Cashier/Sales Associate plays a crucial role in delivering exceptional customer service. Reporting directly to the Team Leader Coach and Assistant Team Leader, this position is responsible for engaging with customers at the register and throughout the sales...


  • Memphis, Tennessee, United States EVERSANA Full time

    Job DescriptionJob SummaryEversana is seeking a highly skilled and detail-oriented Client Service Representative to join our Order Management team. As a Client Service Representative, you will be responsible for executing key business functions, including order processing, customer support, and returns processing, with a focus on delivering exceptional...


  • Memphis, Tennessee, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as an Office Representative at State Farm Insurance. As a key member of our office staff, you will be responsible for providing exceptional customer service, processing insurance policy changes, and maintaining accurate customer files.Key Responsibilities:Assist...


  • Memphis, Tennessee, United States Tennessee Title Loans Full time

    About Tennessee Title LoansWe are a leading provider of financial services, dedicated to helping individuals in need of short-term financial assistance. Our team of professionals is committed to providing exceptional customer service and support.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Manager In...


  • Memphis, Tennessee, United States Zips Car Wash Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Zips Car Wash. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers leave our facility with a smile.Key ResponsibilitiesCustomer Engagement: Welcome...


  • Memphis, Tennessee, United States Baptist Memorial Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at Baptist Memorial Health Care. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service to patients, insurance companies, and other stakeholders.Key ResponsibilitiesHandle customer...


  • Memphis, Tennessee, United States T.J. Maxx Full time

    Job Summary:T.J. Maxx is seeking a highly skilled and customer-focused Loss Prevention Customer Service Associate to join our team. As a key member of our Asset Protection department, you will be responsible for providing exceptional customer service, engaging with customers, and preventing theft through effective deterrents.Key Responsibilities:Provide...


  • Memphis, Tennessee, United States Compass Group Careers Full time

    Job SummaryJob Title: Food Service AssociateJob Summary: We are seeking a skilled Food Service Associate to join our team at Compass Group Careers. As a Food Service Associate, you will be responsible for preparing, presenting, and serving food to our customers in a fast-paced and dynamic environment.Key ResponsibilitiesFood Preparation: Prepare and cook...


  • Memphis, Tennessee, United States Bunzl Distribution USA Full time

    Customer Service RepresentativeJob Category: Telesales & Customer Service Requisition Number: CUSTO010359Job OverviewBunzl Distribution USA is in search of a dedicated Customer Service Representative to join our team. This role is essential in ensuring customer satisfaction by addressing inquiries, processing orders efficiently, and resolving any shipping...


  • Memphis, Tennessee, United States Raymond James Financial Services Full time

    Job Summary:We are seeking a highly skilled Customer Account Associate to join our team at Raymond James Financial Services. As a key member of our organization, you will play a critical role in serving as the agent between our branches and the home office in a call center environment.Key Responsibilities:Review and update customer accounts to ensure...