Customer Service Associate
1 week ago
Overview
As a vital member of our team, cashiers serve as the initial interaction point for our patrons, playing a crucial role in ensuring a memorable dining experience. Responsibilities include taking and processing orders, managing payments, maintaining cleanliness in dining and guest areas, and delivering exceptional service by adhering to established protocols with promptness.
Key Responsibilities
The individual in this role is expected to engage in the following activities:
Training and Development
- Complete all necessary training modules, including:
- Zaxby's Front of House Development Plan
- Hands-on stations training
- Any additional training mandated by Zax LLC
Guest Interaction
- Warmly greet guests upon entry and express gratitude as they exit
- Stay informed about current promotions
- Clarify menu items, respond to inquiries, and recommend additional offerings
- Represent the Zaxby's brand with enthusiasm
Order Processing
- Accurately input guest orders into the point of sale system
- Process payments, operate cash registers, and maintain transaction records
- Handle cash transactions, verify cash drawers, and document totals correctly
Maintaining Cleanliness
- Ensure cleanliness and upkeep of guest areas, including dining spaces, counters, restrooms, and the restaurant's exterior
- Monitor equipment functionality and report maintenance needs to management
- Restock supplies such as paper goods, condiments, and beverages
- Keep workstations organized and tidy
Food Preparation
- Prepare beverages, sauces, and other menu items according to company standards
- Ensure food and drink safety regulations are followed
- Accurately package and present guest orders
- Assist with kitchen and back-of-house tasks as required
Additional Duties
- Complete all tasks promptly and efficiently
- Adhere to safety guidelines and procedures
- Perform other assigned duties as necessary
Qualifications
To qualify for this position, candidates must meet the following criteria:
- Must be at least 16 years old
- Ability to work a minimum of 9 hours weekly
Physical Requirements
- Ability to sit, stand, and walk for extended periods
- Occasional bending, stooping, and climbing, including ladder use
- Frequently lift, push, pull, and carry items weighing up to 50 pounds
- Continuous hand and wrist use for grasping and fine motor tasks
- Effective communication skills in speech, reading, and writing
- Ability to maintain effective audio-visual perception and judgment
- Work in environments with varying temperatures and potential food allergens
- Safely operate restaurant equipment, including knives and fryers
Founded in 1990, Zaxby's is a fast-casual dining establishment specializing in chicken wings, chicken fingers, sandwiches, and salads, primarily operating in the Southern United States with over 900 locations.
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