Customer Service Associate
1 week ago
Position Overview: Cashier at Zaxby's
As a Cashier, you are a vital part of our team, representing the first interaction our guests have with Zaxby's. Your primary responsibility is to ensure that every customer enjoys a pleasant experience. This role encompasses taking orders, processing payments, maintaining cleanliness in guest areas, and delivering outstanding service while following established procedures.
Key Responsibilities:
The Cashier will engage in the following essential functions:
Training Requirements:
- Complete the Zaxby's Front of House Development Plan
- Participate in hands-on training at various stations
- Fulfill any additional training requirements set by Zax LLC
Deliver Exceptional Guest Service:
- Greet guests warmly and express gratitude
- Stay updated on current promotions
- Provide detailed explanations of menu items, make recommendations, and address any questions
- Represent the Zaxby's brand with enthusiasm and positivity
Order and Transaction Management:
- Accurately enter guest orders into the system
- Process payments, operate cash registers, and manage transaction records
- Handle cash transactions responsibly, ensuring accurate till management
Maintain a Clean and Inviting Environment:
- Ensure cleanliness in all guest areas, including dining spaces and restrooms
- Report any maintenance issues and assist in equipment upkeep
- Restock necessary supplies, including condiments and serveware
- Keep work areas organized and tidy
Food Preparation and Safety Compliance:
- Prepare beverages, sauces, and other menu items according to company standards
- Follow safety regulations when handling food and beverages
- Assemble and serve guest orders accurately
- Assist with kitchen tasks as needed
Additional Duties:
- Complete assigned tasks efficiently and on time
- Adhere to safety protocols and procedures
- Perform any other duties as assigned
Qualifications:
To qualify for this position, candidates must meet the following criteria:
- Minimum age requirement of 16 years
- Able to commit to a minimum of 9 hours of work per week
Physical and Communication Skills:
- Ability to sit, stand, and walk for extended periods
- Occasional bending, stooping, or climbing may be required
- Regular lifting and carrying of items up to 50 pounds
- Effective communication skills, including speaking, reading, and writing
- Good auditory and visual perception to respond to surroundings
- Comfortable working in varying temperatures and with food allergens
- Safe handling of restaurant equipment, including knives and fryers
Zaxby's has been serving delicious chicken wings, fingers, sandwiches, and salads since 1990, with over 900 locations primarily in the Southern United States. Most of our restaurants are franchised, while some are company-owned.
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