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Customer Service Associate
2 months ago
Position Overview: Cashier at Zaxby's
As a Cashier, you will be the initial point of contact for our customers, playing a vital role in creating a welcoming atmosphere. Your responsibilities will encompass taking customer orders, processing transactions, maintaining cleanliness in customer areas, and delivering outstanding service by following established protocols with precision.
Key Responsibilities:
The Cashier will engage in the following essential tasks:
Training Requirements:
- Complete the Zaxby's Front of House Development Plan
- Participate in hands-on training at various stations
- Fulfill any additional training requirements set by Zax LLC
Deliver Exceptional Customer Service:
- Greet and acknowledge customers promptly
- Stay updated on current promotions
- Provide detailed explanations of menu items, make recommendations, and address inquiries
- Represent the Zaxby's brand with enthusiasm and positivity
Order and Transaction Management:
- Accurately enter customer orders into the system
- Process payments, operate cash registers, and manage transaction records
- Handle cash transactions and maintain accurate financial records
Maintain a Clean and Inviting Environment:
- Ensure cleanliness in guest areas, including dining areas, restrooms, and counters
- Report maintenance issues and ensure equipment is well-maintained
- Restock necessary supplies such as condiments and serveware
- Keep workspaces organized and tidy
Food Preparation and Safety Compliance:
- Prepare beverages, sauces, and other menu items in accordance with safety standards
- Handle food and beverages following health regulations
- Assemble and package customer orders accurately
- Assist with kitchen and back-of-house operations as needed
Additional Duties:
- Complete assigned tasks efficiently and in a timely manner
- Adhere to safety protocols and procedures
- Perform any other responsibilities as assigned
Qualifications:
To qualify for this position, candidates must meet the following criteria:
- Minimum age requirement of 16 years
- Able to commit to a minimum of 9 hours of work per week
Physical and Communication Skills:
- Ability to sit, stand, and walk for extended periods
- Occasional bending, stooping, or climbing may be required
- Regular lifting and carrying of items up to 50 pounds
- Effective communication skills, including speaking, reading, and writing
- Strong auditory and visual perception to respond to surroundings
- Comfortable working in varying temperatures and environments
- Safe handling of restaurant equipment, including knives and fryers
Zaxby's, established in 1990, is a fast-casual dining chain known for its chicken wings, fingers, sandwiches, and salads, with a significant presence across the Southern United States.