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Customer Service Associate

2 months ago


Memphis, Tennessee, United States Zaxby's Full time

Position Overview: Cashier at Zaxby's

As a Cashier, you will be the initial point of contact for our customers, playing a vital role in creating a welcoming atmosphere. Your responsibilities will encompass taking customer orders, processing transactions, maintaining cleanliness in customer areas, and delivering outstanding service by following established protocols with precision.

Key Responsibilities:

The Cashier will engage in the following essential tasks:

Training Requirements:

  • Complete the Zaxby's Front of House Development Plan
  • Participate in hands-on training at various stations
  • Fulfill any additional training requirements set by Zax LLC

Deliver Exceptional Customer Service:

  • Greet and acknowledge customers promptly
  • Stay updated on current promotions
  • Provide detailed explanations of menu items, make recommendations, and address inquiries
  • Represent the Zaxby's brand with enthusiasm and positivity

Order and Transaction Management:

  • Accurately enter customer orders into the system
  • Process payments, operate cash registers, and manage transaction records
  • Handle cash transactions and maintain accurate financial records

Maintain a Clean and Inviting Environment:

  • Ensure cleanliness in guest areas, including dining areas, restrooms, and counters
  • Report maintenance issues and ensure equipment is well-maintained
  • Restock necessary supplies such as condiments and serveware
  • Keep workspaces organized and tidy

Food Preparation and Safety Compliance:

  • Prepare beverages, sauces, and other menu items in accordance with safety standards
  • Handle food and beverages following health regulations
  • Assemble and package customer orders accurately
  • Assist with kitchen and back-of-house operations as needed

Additional Duties:

  • Complete assigned tasks efficiently and in a timely manner
  • Adhere to safety protocols and procedures
  • Perform any other responsibilities as assigned

Qualifications:

To qualify for this position, candidates must meet the following criteria:

  • Minimum age requirement of 16 years
  • Able to commit to a minimum of 9 hours of work per week

Physical and Communication Skills:

  • Ability to sit, stand, and walk for extended periods
  • Occasional bending, stooping, or climbing may be required
  • Regular lifting and carrying of items up to 50 pounds
  • Effective communication skills, including speaking, reading, and writing
  • Strong auditory and visual perception to respond to surroundings
  • Comfortable working in varying temperatures and environments
  • Safe handling of restaurant equipment, including knives and fryers

Zaxby's, established in 1990, is a fast-casual dining chain known for its chicken wings, fingers, sandwiches, and salads, with a significant presence across the Southern United States.