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Customer Support Associate

2 months ago

Memphis, Tennessee, United States Bunzl Distribution USA Full time

Customer Service Representative

Job Category: Telesales & Customer Service Requisition Number: CUSTO010359

Job Overview

Bunzl Distribution USA is in search of a dedicated Customer Service Representative to join our team. This role is essential in ensuring customer satisfaction by addressing inquiries, processing orders efficiently, and resolving any shipping issues that may arise. The ideal candidate will excel in building and maintaining relationships with both internal teams and external clients, delivering outstanding service at all times.

Key Responsibilities:

  • Manage a variety of incoming calls to determine the best course of action.
  • Provide exceptional customer service through accurate and timely order processing.
  • Collaborate with other departments to address and resolve customer inquiries.
  • Act as a liaison between customers and the sales department.
  • Offer pricing and delivery information to clients.
  • Foster customer loyalty by nurturing strong business relationships.
  • Make outbound calls to inform clients about promotions and new products.
  • Assist customers in selecting products that meet their needs.
  • Utilize computer systems for pricing, availability, and alternative product suggestions.
  • Handle order discrepancies and pricing issues in accordance with sales policies.
  • Work collaboratively with team members to achieve company objectives and resolve challenges.
  • Assist in addressing shipping discrepancies, including obtaining proof of delivery.
  • Support sample order processing when necessary.
  • Follow up with customers regarding sample order performance.
  • Maintain a clean and organized workspace.
  • Conduct all duties with professionalism and a positive attitude.

Qualifications:

  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Minimum of 3 years in a customer service role.
  • Strong communication and problem-solving skills.
  • Bilingual in Spanish is a plus.
  • Ability to manage multiple tasks and pay attention to detail.
  • Adaptability to a fast-paced work environment.
  • Positive and professional demeanor.
  • Team-oriented with strong organizational skills.
  • Proficient in Microsoft Office Suite and familiarity with contact database applications.

Bunzl Distribution USA is a leader in various industries, including Cleaning & Hygiene, Food Processing, and Safety. We are committed to providing our employees with a supportive work environment and opportunities for growth.

Equal Opportunity Employer

Bunzl Distribution USA is dedicated to fostering an inclusive workplace and is an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, national origin, sex, gender, sexual orientation, age, disability, or veteran status.